Contact Us online or by telephone, email, post,
The Customer Services team provide residents and visitors of Gloucester City council access to a wide range of council services.
If you are not sure who you need to speak to, you can contact our customer service team by any of the following
Telephone: 01452 396396
Text telephone: 01452 396161
If you require assistance from a translator please tell the customer service officer the language you speak and we will arrange to call you back with a translator on the line.
Email to: email@example.com
Gloucester City Council
Online Payments can be made via our website at www.gloucester.gov.uk or via the touchtone automated payment service by ringing 0845 155 6000
If you have an emergency and need to contact us out of hours please call:-
If you are homeless and roofless that night
If you need an emergency repair
0800 408 2000
For all other emergencies
Visiting Gloucester City Council offices
Travelling By Car
If you are driving, Gloucester may be reached from junctions 11, 11A and 12 of the M5 and is signposted from junction 15 on the M4. It is on the A38, A40 and A417.
If you are travelling by car, when you approach Gloucester from the outskirts, follow the signs for Gloucester Historic Docks.
Once you near the Docks, follow the signs for Short Stay car parking.
Travelling By Train
The train station is located in Bruton Way, across the road from the bus station, and is a 10 minute walk to the Council offices.
Go to National Rail for information about rail services.
Reading station will be closed over the Easter 2013 period for major improvement works.
Full details are available here:
A full service using the new platforms will commence on Monday April 8th, 2013.
TRAVELLING BY BUS
Click here to find information about timetables and bus services in or to Gloucester City.
Herbert Warehouse - Opening Hours
Our offices are open 8.45 – 5.00 Monday to Friday except for Bank Holidays.
To improve the service we provide to you, some services open later or close earlier on specific days, so please see the information below.
8:45 to 5 pm - Monday to Friday
Payment Facilities are available in Herbert Reception from 8.45am to 5.00pm every business working day.
Payments can be made when our offices are closed via our website at www.gloucester.gov.uk/payments or via the touchtone automated payment service by ringing 0845 155 6000
9 am – 5 pm Monday
11 am – 5 pm Tuesday
9 am – 5 pm Wednesday
9 am – 5 pm Thursday
9 am – 5 pm Friday
Customer Services (Benefits/Council Tax)
8.45 – 5.00 Monday to Friday.
Please note the first Wednesday in every month this service opens at 10.00 am.
8.30 – 5.00 Monday - Friday