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The New Gloucester Bus Station

More images of Gloucester's New Bus Station

With funding from GFirst LEP and Gloucestershire Local Transport Board, Gloucestershire County and Gloucester City Councils are investing £7.5million into the redevelopment of a new bus station.

Plans for the new hub include a modern fully enclosed concourse, 12 bus bays, a manned ticket office, electronic timetable displays, a new cafe and CCTV.

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Highway plans for Gloucester’s new bus station.

Construction Updates

While the construction work is being carried out, the existing bus station will remain fully functioning and existing bus routes and stops are not expected to change.


There has been some recent media coverage suggesting that the new bus station has been scaled back. The particular issues reported include having fewer windows and toilets and no information centre. We thought it would be useful to provide more detail and explain the changes thereby hopefully address any concerns.

We have had to slightly reduce the size of the service block, but overall the scale of the bus station remains largely unchanged. This was not because of costs but due to technical issues. It has also been done quite openly through the appropriate planning approvals being sought at the next Planning Committee on 5th September. When working in inner city brownfield sites underground services are always a challenge. A main sewer was not in the location that was shown on the approved services plans and would have impacted on the construction of the bus station. As a result, we have had to move the sewer but can only move it by so much because of a very large gas main in close proximity. Because of this we have had to reduce the size of the facilities component of the bus station, not the concourse or the number of bus bays. It is worth highlighting the following:

  • There is a staffed customer information desk, this has been retained. It will be staffed by Stagecoach and will be a massive improvement on what is there now not least for customer experience and safety. In addition there will be electronic information screens.
  • We have retained the café area and this is now accessible from within the bus station, previously only from outside.
  • We have had to compromise on the number of toilets, but we have not compromised on quality. They will be high specification finishes and more robust than previously designed. This is to withstand the antisocial activity previously experienced at the bus station. The Council is looking at providing other toilet facilities nearby.
  • We have increased the size and improved facilities for the disabled toilet and baby changing room.
  • The reference on the original plans to a tourist information centre was purely a reference. On the new plans, it is shown as retail one and retail two, which could equally be a tourist information centre. The form that this will take has yet to be determined.
  • There has been no loss in glazing along the main atrium frontage, only a minimal amount at high level facing the existing bus station. This is to enable flexibility for a direct connection into the Kings Quarter scheme so that the new bus station can be fully integrated into the new development with further public facilities provided in due course.
  • The finishes will be of a high standard including Bath Stone.
  • There will be clear colour delineation to enable those with sight problems to find their way around the bus station.
  • We will have live information boards displaying real time bus information.

In summary this project is about transformation and part of a strategy to regenerate Gloucester. The journey we are on and where we want to get to in being a city which works for everyone, will not be addressed in totality through a single project, albeit one of such significance. It is one of many projects which will take Gloucester forward including regeneration schemes at Kings Walk, Kings Quarter, Blackfriars and Bakers Quay. The culmination of these projects will provide the facilities to which Gloucester aspires and will help to stimulate a vibrant and prosperous city that works for everyone.


Gloucester Transport Hub Highway Improvements Bulletin 4


Gloucester Transport Hub Highway Improvements Bulletin 3


Gloucester Transport Hub Highway Improvements Bulletin 2


Britannia Construction commenced the highway alterations and improvements to facilitate the new bus station on schedule immediately after Easter. Phase 1 comprising the new junction between Station Road and Bruton Way is due to open in August and this will then enable Kier Construction to start the new building immediately thereafter.

Gloucester Transport Hub Highway Improvements Bulletin 1

Photographs - April 2017​


Over the past few months much of the work we have been doing has been underground. This included detailed site investigation and boreholes now that we have a cleared site. This has enabled the design for the foundations and underground drainage to be finalised. We are also negotiating the moving of below ground utility services including Vodafone, BT, Western Power and Virgin, together with working with Severn Trent on sewers and water mains.

The city council has also been preparing all of the documentation to satisfy 17 planning conditions that has to be in place before the building work can start. This involves working with partners to align dates, policies and procedures. The essential highway alterations and improvements in Station Road and Bruton Way, which must be completed before construction of the building can start, are scheduled to commence shortly after Easter following a rigorous tender procedure. A temporary one day closure of Bruton Way spur will take place on Sunday 5th March to facilitate enabling works.

The contractors (Kier), will be on site and the first spade will be in the ground later this summer. Everything is still very much on track for the new look bus station to be operational in the summer of 2018.


Our contractors removed the remaining concrete ground slabs during September which enabled the Duke of Gloucester to bury a time capsule on 20th September.  Kier Construction then undertook a detailed ground soil investigation including drilling 10 metre deep boreholes to ascertain soil bearing capabilities and groundwater levels.  The design for the piling and foundations together with underground drainage details are now being formulated to clear the final planning conditions and approval early next year.

The statutory consultation process for the highway improvement works, to enable the bus station to be constructed, resulted in a number of objections. We have been working to resolve those objections through negotiation and are near to achieving an agreed way forward. This has enabled the final design of the works to progress through the tender process. The first stage works to open a new junction between Station Road and Bruton Way are expected to commence in the Spring of next year followed by further improvements to Station Road and Market Parade.

At the same time there will be diversion works undertaken to move underground utilities including a large water main, high voltage electrical mains, telephone, fibre optic and media cables, and a foul and surface water sewer.  These are very complex and time consuming essential enabling works which will be co-ordinated and phased to try and minimise disruption in this area.

It is hoped that the foundation piling and construction of the bus station building itself will start in Summer 2017 with a build duration of around twelve months.​


Demolition of the buildings required for construction of the new bus station has now been successfully completed.  The exposed wall on the remaining elevation of Grosvenor House will be improved by fixing modern cladding during August. The remaining ground floor slabs will also be removed during August.

A detailed archaeological investigation of the cleared site was undertaken during July and a summary report will be published shortly.

Once the concrete slab has been removed, our contractors, Kier Construction, will undertake a detailed site investigation during September, with boreholes and trial pits to assess existing ground conditions. This will enable final design for the bus station building and structural foundations, together with below ground drainage.

Negotiations are ongoing with all the utility companies to divert a total of seven underground services around the site of the new bus station. Subject to the public consultation process, which closes on 12th August, detailed tenders for the highway alterations are now being sought with a view to start on site later this year.​


​Demolition of part of Grosvenor House has progressed well and we are on target for a cleared site by the end of June. Cotswold Archaeology will be undertaking a detailed investigation during July. Underground utility service diversions will be progressed during the Summer and Kier Construction, our preferred bidder for the bus station contract, will undertake ground investigation to enable the final design of the foundations and superstructure for the new building. The main construction of the bus station should commence in the Autumn together with highway alteration works. Final design of the highways is under way and detailed drawings are being prepared for further public consultation in July.

​The demolition contract for part of Grosvenor House and the adjacent café/administration building has been awarded to local contractors, Wye Valley Demolition, after a competitive tender. Work will commence on site from Monday 18th April after completion of the asbestos removal and all utility services have been removed from the buildings. Demolition should take approximately 8 weeks which will then be followed by an archaeological investigation and detailed site survey.

​Asbestos removal now being undertaken in Grosvenor House, Bus Station Café and then Bentinck House to facilitate the demolition of these buildings, starting early in April.

​Hoarding is currently being installed on site ahead of the start of demolition work​​​