Complaints, Compliments and Comments
You can leave a comment, give us a compliment or make a complaint to help us improve our services.
How to report a problem
You can report a problem with a specific service. For example, fly-tipping or a missed bin collection.
This is different to making a complaint and will help us resolve the issue faster.
Read about how to:
- report an issue in a street, park or open space for example, fly-tipping, littering or dog fouling.
- report a missed bin collection
If you want to report a problem about another service contact us by using our online form or phone 01452 396 396 or
How to make an appeal
Read about how to:
- appeal a benefits decision
- appeal a planning decision
- appeal a parking fine (penalty charge notice)
- appeal an environmental crime penalty charge notice (for fly-tipping or other offences)
Give anonymous feedback
Get in touch using our online feedback form, it only takes 2 minutes to fill in and don't worry all responses are anonymous.
We read all your comments but don't reply.
Send us a compliment or comment
Send us a compliment if you’ve had a good experience with our services or want to tell us how we could improve.
We read all your compliments and comments but don't usually reply.
Post: Gloucester City Council, PO Box 2017, Pershore, WR10 9BJ
Make a complaint
If you are not satisfied with the service you receive from us, you can make a formal complaint.
After acknowledging your complaint, we may take up to 10 working days to respond.
Useful information
Unacceptable Customer Behaviour policy (PDF, 198.5 KB) that deals with persistent or vexatious complaints.