Gloucester Lottery


​​​​​​​​​​​​Contact us online, by telephone, email or ​post

The Customer Services team provide residents and visitors of Gloucester City Council with access to a wide range of council services.​​​​​​​​

If you are not sure who you need to s​peak to, you can contact our customer service team by any of the following​

By Telephone

Telephone: 01452 396396
Text telephone: 01452 396161

If you require assistance from a translator please tell the customer service officer the language you speak and we will arrange to call you back with a translator on the line.

By Email

Email to:​​

By Social Media

Twitter: @GloucesterCity​​

By Post​​

Post to:

Gloucester City Council Herbert Warehouse The Docks Gloucester GL1 2EQ

Online Payments

Online Payments can be made via the​​​ Gloucester City Council Payments Portal o​r via the touchtone automated payment service by ringing 0845 155 6000

Emergency Numbers

If you have an emergency and need to contact us out of hours please call:-

If you are homeless and roofless that night - 01452 614194

For all other emergencies - 01452 396220

Other council contacts

  • Tourist Information Centre (Office hours): 01452 396572
  • Cemeteries and Crematorium (Office hours): 01452 396902
  • Guildhall: 01452 503050
  • Gloucester Life Museum (Office hours): 01452 396868
  • Museum of Gloucester (Office hours): 01452 396131​
  • ​Gloucester Blackfriars:​ 01452 50 30 50
  • Council Tax: 01452 396495

Visiting Gloucester City Council offices

Steve Test

Travelling by Car

If you are driving, Gloucester may be reached from junctions 11, 11A and 12 of the M5 and is signposted from junction 15 on the M4. It is on the A38, A40 and A417.

If you are travelling by car, when you approach Gloucester from the outskirts, follow the signs for Gloucester Historic Docks.​

Once you near the Docks, follow the signs for Short Stay car parking.

Parking, travel and roads information

Travelling by Train

The train station is located in Bruton Way, across the road from the bus station, and is a 10 minute walk to the Council offices.

Go to National Rail website​ for information about rail services.

Travelling by Bus

For information about timetables and bus services in and aro​und Gloucester visit the Stagecoach website​​​

Herbert Warehouse - Office Opening Hours

​Our offices are open 9.00 – 5.00 Monday to Friday except for Bank Holidays. To improve the service we provide to you, some services open later or close earlier on specific days, so please see the information below.

Main Reception​

The main reception in Herbert Warehouse, The Docks, GL1 2EQ opens from 9 am to 5 pm - Monday to Friday (last ticket 4.45 pm).​​​


Payment Facilities are available in Herbert Reception from 9.00am to 5.00pm every business working day.

Payments can be made when our offices are closed via our website at or via the touchtone automated payment service by ringing 0845 155 6000

Housing Services/Homeless​​

Homeseeker Query and Document Verification​General Housing Advice Drop-in​Roofless ClientsEmergency Out-of-Hours Service
​Monday9.00 – 5.00*10am – 3pm9am - 5pm
(last ticket 4pm)
6pm onwards
Tuesday9.00 – 5.00*11am – 3pm9am - 5pm
(last ticket 4pm)
6pm onwards
Wednesday9.00 – 5.00*10am – 3pm9am - 5pm
(last ticket 4pm)
6pm onwards
​Thursday9.00 – 5.00*10am – 3pm9am - 5pm
(last ticket 4pm)
6pm onwards
Friday9.00 – 5.00*10am – 3pm9am - 5pm
(last ticket 4pm)
6pm onwards​
​Saturdayclosedclosedclosed24 hours
Sun​dayclosedclosedclosed24 hours
​ ​

*Please note last ticket is 4.45 pm.​

Emergency, out-of-hours help, contact:
Out of hours Emergency Homelessness Service - Tel: ​01452 614194

Customer Services (Benefits/Council Tax)​

9.00 – 5.00pm Monday to Friday.
​​Last ticket to see an officer is 4.45 pm.

Gloucester City Council Customer Service Charter

​Contact Centre​​​

Telephone - 01452 396396
8.30 – 5.00pm Monday - Friday

Press Office and Media Enquiries

Telephone - 01452 427554​
Email: ​ /