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Complaints Procedure

At Gloucester City Council we need you to tell us how we are doing, whether good or bad, so we can review what we do, change the way we work and strive to deliver excellent customer service.

We would also like your suggestions on how we could do things better. You can talk to us in many ways and this form is one way. We will treat all information with care and in confidence.

You can give us your feedback in different ways. Our new Complaints Process document​ (PDF format) will help you to understand how we process your feedback.

  • You can complete an online form
  • You can email us at: heretohelp@gloucester.gov.uk
  • You can download our Comment / Complaint Form​ (PDF format), complete it,  and send it back to us.

Have you recently made a complaint?

We hope that your complaints have been dealt with promptly, patiently and courteously.

Following the resolution of your complaint, we would appreciate you giving us your feedback either by completing a short online form or, if you prefer, you could download the Feedback Form​ (PDF format) and complete it and send it in to us.

If you wish us to send you a Feedback Form through the post, please let us know by emailing us at: heretohelp@gloucester.gov.uk or ring us on: 01452 396396.

Your feedback is very important to us and will help us to improve and maintain our standards. We want to be the best council for you.​

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