Contacting Gloucester City Council
Main enquiries / information number: 01452 396396 .
Contact Centre open 8:30am to 5:00pm Monday to Thursday, 8:30am to 4:30pm Friday.
Email: heretohelp@gloucester.gov.uk|
Main Postal Address
Gloucester City Council,
North Warehouse,
The Docks,
Gloucester. GL1 2EP.
General Complaints
We aim to give the best possible service at all times, but sometimes, we make mistakes, if we have, please email or telephone to let us know.
Minicom
We offer a Minicom Service for the hard of hearing on 01452 396161 .
For Council Tax and Business Rates, ring 01452 396495.
Electoral Registration
Telephone 01452 396203 / 01452 396204 or email: elections@gloucester.gov.uk|
The City Council would like to hear from you if you have any ideas on how our services could be improved.
Notifying us of a Change of Address
Compliments, Complaints and Feedback
Every organisation receives comments, compliments and complaints. They are a valuable way of collecting continual feedback about the services we procide and can help us to improve what we do. We need you to tell us how we are doing, whether good or bad, so we can review what we do, change the way we work and strive to deliver excellent customer service.
Go to our Give us feedback| page to find out how you can give us your feedback
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MAIN RECEPTION
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Public Opening Hours
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Last ticket / appointment : 4:50 pm
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Monday:
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8:45am - 5:00pm
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Tuesday:
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8:45am - 5:00pm
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Wednesday:
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8:45am - 5:00pm
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Thursday:
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8:45am - 5:00pm
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Friday:
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8:45am - 5:00pm
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Saturday:
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CLOSED
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Sunday:
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CLOSED
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Cashiers Opening
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Monday:
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10:00am - 4:00pm
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Tuesday:
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10:00am - 4:00pm
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Wednesday:
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10:00am - 3:00pm
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Thursday:
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10:00am - 4:00pm
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Friday:
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10:00am - 4:00pm
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Saturday:
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CLOSED
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Sunday:
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CLOSED
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Payments can be made when offices are closed via the touchtone automated payment service on 0845 155 6000 or through the web site at www.gloucester.gov.uk/payonline|
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Out of hours emergencies
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Telephone:
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(01452) 396220
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Homeless:
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(01452) 614194
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Repairs:
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0800 408 2000
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