Contact us online, by telephone, email or post
The Customer Services team provide residents and visitors of Gloucester City Council with access to a wide range of council services.
If you are not sure who you need to speak to, you can contact our customer service team by any of the following
If you require assistance from a translator please tell the customer service officer the language you speak and we will arrange to call you back with a translator on the line.
By Social Media
Gloucester City Council Herbert Warehouse The Docks Gloucester GL1 2EQ
Online Payments can be made via the
Gloucester City Council Payments Portal or via the touchtone automated payment service by ringing
0845 155 6000
If you have an emergency and need to contact us out of hours please call:-
If you are homeless and roofless that night - 01452 614194
For all other emergencies - 01452 396220
Other council contacts
Tourist Information Centre (Office hours): 01452 396572
Cemeteries and Crematorium (Office hours): 01452 396902
Guildhall: 01452 503050
Gloucester Life Museum (Office hours): 01452 396868
Museum of Gloucester (Office hours): 01452 396131
Gloucester Blackfriars: 01452 50 30 50
Council Tax: 01452 396495
Visiting Gloucester City Council offices
Travelling by Car
If you are driving, Gloucester may be reached from junctions 11, 11A and 12 of the M5 and is signposted from junction 15 on the M4. It is on the A38, A40 and A417.
If you are travelling by car, when you approach Gloucester from the outskirts, follow the signs for Gloucester Historic Docks.
Once you near the Docks, follow the signs for Short Stay car parking.
Parking, travel and roads information
Travelling by Train
The train station is located in Bruton Way, across the road from the bus station, and is a 10 minute walk to the Council offices.
National Rail website for information about rail services.
Travelling by Bus
For information about timetables and bus services in and around Gloucester visit the
Herbert Warehouse - Office Opening Hours
Our offices are open 9.00 – 5.00 Monday to Friday except for Bank Holidays. To improve the service we provide to you, some services open later or close earlier on specific days, so please see the information below.
The main reception in Herbert Warehouse, The Docks, GL1 2EQ opens from 9 am to 5 pm - Monday to Friday (last ticket 4.45 pm).
Payment Facilities are available in Herbert Reception from 9.00am to 5.00pm every business working day.
Payments can be made when our offices are closed via our website at
www.gloucester.gov.uk/payments or via the touchtone automated payment service by ringing
0845 155 6000
*Please note last ticket is 4.45 pm.
Emergency, out-of-hours help, contact:
Out of hours Emergency Homelessness Service - Tel: 01452 614194
Customer Services (Benefits/Council Tax)
9.00 – 5.00pm Monday to Friday.
Last ticket to see an officer is 4.45 pm.
Gloucester City Council Customer Service Charter
8.30 – 5.00pm Monday - Friday
Press Office and Media Enquiries
Email: email@example.com /