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​​​Waste and Recycling FAQ's​

​​Why have you introduced a new recycling service?​
It is important that we reduce the amount of waste that we send to landfill, both in terms of saving money and the environment. The new service will allow us to divert a further 2000 tonnes of waste a year from landfill, which will save £250,000 in landfill tax. Recycling the 2000 tonnes instead of sending it to landfill will help us to move closer to 50% of all waste being recycled in the City and allows us to operate a more efficient service.
What is different about the new service?
We will be collecting corrugated cardboard, mixed plastics, old textiles and shoes in addition to the items we already collect.
What do you mean by mixed plastics?
The term mixed plastic refers to butter tubs, yogurt pots, meat trays, fruit and veg punnets, ice cream tubs, sweet tubs but unfortunately not hard rigid plastics for example plant pots, toys or hosepipes. We would always encourage residents to take any re-usable items like this to local charities or to the HRC at Hempsted, where they can be recycled.
Why have you changed the collection day for my waste and recycling?
We have not carried out a review of our collections for many years and the city has grown significantly in that time. The re-optimisation of the collection rounds that we carried out will allow us to operate more efficiently and has built in the additional growth that we know is planned in the coming years.
I have checked my collection calendar and I am going to have to wait almost 3 weeks for a collection of my black bin, how I am supposed to manage my waste?
Our new service should mean that there is very little residual waste in your bin. Recycling and food waste is still being collected weekly, so unless you have a lot of nappies or your bin contains things that could be recycled, you should easily manage the 3 week wait. Those customers who have extenuating circumstances should contact our Customer Services team on 01452 396396 to discuss any issues.
I have checked my collection calendar and I am going to miss out on a green waste collection which I have paid for, can I have a refund?
No, please put your green waste bin out with your black bin, we will empty both of them on the black waste week and then it will be emptied again the following week.
Will you collect foil?
No, unfortunately we will not be able to include foil. Our processor considers foil to be a contaminant and including it would lower the value of the aluminium. It is important to keep the service cost effective and maximise the revenue we achieve.
Will the sack blow away?
The sacks are weighted in the bottom to stop them blowing away and all our crews are instructed to put the sack back inside the box after collection.
Can I have a second sack?
No, cardboard will be collected weekly and we do not think there will be a need for more than one sack. The sack provided does hold a lot of cardboard as long as it is broken up. Large cardboard boxes can still be taken to recycling banks.
If I lose the sack will you charge me for a replacement?
There are no plans to charge for a replacement sack at the moment.
Are the Council providing plastic bags for textiles?
No, we are encouraging our residents to take any good condition clothing to charity shops, so we do not imagine we will collect lots of textiles, just the things that are not re-usable like old socks, worn out towels, and bedding which will be put out very occasionally. The instruction to the crews is we should take anything as long as we can see what it is but it needs to be kept dry. You can use supermarket carrier bags, bags for life (which will be returned to your recycling box) or pedal bin liners, but NOT black sacks.
Why does the Council want us to have so many different containers for recycling?
The only additional container is the foldable blue sack for cardboard, for the majority of residents the rest of the recycling will fit into two boxes which most households already have.
I don’t want to sort my recycling between two boxes, why do I have to?
When we looked at the best service for Gloucester, in terms of the environment and budget, a kerb side sort service was by far the best value. It allows us to recycle 100% of what we collect and get the best value, for high quality products. Residents who do an element of sorting will allow our crews to move quicker through the street and avoid a lengthy traffic build up. However if you are a small household and only need one box, you may present your recycling mixed.
I live in a block of flats - will anything change when the new recycling service is introduced?
No - there will be no changes for the foreseeable future (this would be a separate project). However, the calendar shows your refuse collection date and this may have changed.
Will you continue to collect large cardboard (flattened) boxes with bulky item collections?
Yes, this service will continue.
I will need an additional recycling box for the increased number of items I will be recycling – how can I order this?
Fill in our online application form or alternatively email heretohelp@gloucester.gov.uk to request a box.​
Why can’t I recycle black plastic?
Black plastic is not recyclable and our re-processor does not want it in the mix. Any quantity of black plastic in the mix will reduce the value of the material. Work is taking place within the waste industry nationally, to put pressure on retailers not to produce black plastic containers. For now black plastic will have to be put into the residual waste bin.
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