Flooding - Advice to Residents and Businesses
How do I get flood alerts?
If your home or business is at risk of flooding you can sign up to the Environment Agency’s Flood Warning Service. The service is free. You can get warnings by phone, email or text message.
Sign up for the flood warning service.
What to do in an Emergency - Information and Forward Planning
For information on what to do in an emergency please see
Gloucestershire County Council’s Flood Guide
The Environment Agency have also produced a
personal flood plan to assist with planning for a flood.
Where can I find the latest flood risk forecast?
View the latest daily flood risk forecast on the
Environment Agency website
Where can I find up-to-date river level data?
View the live river data on the
Environment Agency website
What type of work on a watercourse requires consent?
Please see the
attached link to view this information.
Flood Incident Report Form
Gloucestershire County Council provide an
online form where you can report flood incidents.
How can I do my bit to reduce the risk of Flooding? - Greening up front gardens
Greening up front gardens helps to reduce the impacts of flooding by soaking up rainwater while paving, tarmac and concrete are less porous and increase runoff by as much as 50 per cent. This additional water usually flows into road gulleys, which can't always cope with the additional volumes during a storm. The excess water can then result in localised flooding issues including property flooding.
Other benefits of greening urban areas include:
- Improved air cooling in towns and cities in hot weather
- Insulation of buildings by garden vegetation
- Improved air quality
- Storm water mitigation which helps to reduce garden flooding
- A source of habitats for wildlife
- Improved health for plants and people who garden more
The Royal Horticultural Society are promoting the Greening up of Grey Britain and have a number of links, science reviews and useful guides of how to green up gardens please see -
Making my home more flood resilient
Information on how to make your home more flood resilient.
Flood Insurance Update
Flood Re – the new not-for-profit, government-backed flood re-insurance scheme officially launched on Monday 4th April 2016. This scheme will give people living in flood-risk areas access to affordable home insurance. To find out more about this initiative please visit the
Flood Re website.
More information about Flood Re Scheme.
Q: I own land or property alongside a watercourse what responsibilities do I have?
A: Gloucestershire County Council provide information
Q: I live near a reservoir. Am I at risk of reservoir flooding?
A: Please view the advice offered by the Environment Agency
What Gloucester City Council does to minimise flood risk
Gloucestershire County Council is the Lead Local Flood Authority (LLFA) under the Flood and Water Management Act 2012 and has the statutory duty for developing a strategy to deal with local flood risks. This includes flooding from surface water, ordinary water courses (streams, drains and ditches which water flows through), groundwater, canals, lakes and small reservoirs. Gloucester City Council works closely with the County Council and other partners to develop this strategy in addition the City Council have carried out extensive works since 2007 clearing ditches, streams and brooks works and delivering flood alleviation schemes across the city.
Where resources allow, the Council will consider delivering sandbags on a prioritised basis to residential properties at significant risk of imminent flooding. Prioritisation will be carried out based on an assessment of the flood risk, the likely effectiveness of any deployment of sandbags, and the resources at the Council’s disposal.
Unless there are exceptional circumstances the Council will not provide sandbags to non residential properties.
The Gloucestershire Local Resilience Forum has produced a video guide on how to effectively protect your property against flood water using sandbags at
Householders are strongly urged not to rely on the Council being able to respond to all needs in an emergency. Experience has shown that the number of sandbags that the Council is able to deliver is unlikely to match demand.
The primary responsibility for protecting a property at risk of flooding rests with the property owner and householders are urged to consider action that can be taken now to prepare for a future emergency. These may be at the individual level or as part of action organised by community groups.
Useful contact numbers to report flooding and burst water mains
Flooding from roads, public drains and standing water
Contact Gloucestershire Highways on 08000 514 514
Sewer flooding or a burst water main
Contact Seven Trent Water on 0800 783 4444
Private drains are the responsibility of the homeowner/occupier.
Flooding from a main river
Call the Environment Agency Floodline on 0345 988 1188
Environment Agency incident hotline (including pollution issues)
0800 80 70 60 24-hour service
Flooding from other watercourses
Contact Gloucester City Council during normal office hours on (01452) 396396 or (01452) 396220 for out of hours.
For a printable pdf version of the useful contact numbers to report flooding and burst water mains please