Cyber incident

Following a cyber incident we are experiencing some disruption to services and residents may experience delays but we are working hard to minimise the impact.

We're doing all we can to address the issues as quickly as possible but we do ask people to be patient as we’re working closely with the National Cyber Security Centre and the National Crime Agency to understand more about the nature of this incident.

We'll provide updates on services as soon as we are able to, however, we are focusing on managing any urgent customer issues and continue to work with the national agencies and our IT partners to bring our systems back on line as quickly as possible.

As the situation is still being investigated it is unfortunately not possible to give a current timeframe for when we’re able resolve the issues and we are unable to share any further details as it is an active investigation.
You can still access advice and information via our website including emergency numbers if you need to contact us. We are taking the situation extremely seriously and thank residents for their co-operation and understanding.

Customer Services

If you are not able to find the information or advice you need on our website please contact the council’s Customer Services on 01452 396396 or email heretohelp@gloucester.gov.uk and we will answer your query as quickly as possible.

We have limited access to our systems but have put in place alternative ways to be able to assist customers so please be patient if the service is not as quick as usual.

We are sorry but we are unable to access previously reported issues and give updates on these matters at this time and we are unable to offer pre-bookable face to face appointments at this time.

We will update the website as soon as we have more information.

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