Freephone number set up as The Gateway closes


Gloucester City Council’s reception area The Gateway will be closed to the public until further notice, to help limit the spread of Covid-19.


We will continue to provide our services as much as possible, so please contact us via email at or telephone 01452 396396 and choose the option you require for assistance.

If you are unable to use our main telephone number, a Freephone number has been set up for you to call: 0300 303 5050.

We will prioritise urgent requests and ask people to bear with us at this time. We appreciate everyone’s understanding and cooperation.

Anyone showing symptoms of Covid-19 is asked to follow the advice on

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