We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you are happy to accept cookies.

Skip to main content

We are Moving!

We have been working to make it easier for you to contact us. So far, we’ve made it:

  • Easier to pay for services by telephone, PayPoints and at the Post Office.
  • Easier to talk to us at a time that suits you by introducing appointments.
  • Easier to report issues at heretohelp@Gloucester.gov.uk We’re improving our website to make this even better for you.

Now we are making our reception more accessible by moving to the heart of the city at 92-96 Westgate Street.

  • The new reception will be open on July 31 and it will be called The Gateway.
  • It will be more modern and have better facilities to make it even easier for you to get the help you need.
  • It has been designed for people with mental health issues or physical disabilities in mind and there is an area set aside for young visitors.
  • Residents will be able to use specially installed computers to access our online services.
  • Customer service officers will be on hand to assist people and will be able to offer appointments to customers who need them.

Relocating to Westgate Street in the City Centre should also make it easier and more convenient for residents to visit the reception.
To make the move possible reception will be closed on Tuesday, July 30 and housing emergencies should contact 01452 396538 9am-5pm, after 5pm 01452 614194 and other emergencies contact 01452 396220 or email heretohelp@gloucester.gov.uk

More information



Help us improve Gloucester City Council

Don’t include personal or financial information like your National Insurance number or credit card details.