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Council Tax and Council Tax Support

If any resident is struggling financially please contact us for advice on your Council Tax – if you've reduced income you can apply for help with your Council Tax bill via our Council Tax Support scheme. Apply online at My Gloucester

Alternatively, we may be able to change your payment dates (we now offer 4 dates for Direct Debits) or increase the length of time over which you pay your Council Tax, if that might help with budgeting

Hardship Fund

As a direct response to the COVID 19 pandemic the Government have allocated some funding specifically to support economically vulnerable people and households through additional council tax relief. The Government has strongly guided that those to be helped are working age customers currently in receipt of Council Tax Support.

Am I eligible?

All those customers who receive Council Tax Support and are working age will receive up to an additional £150 reduction from their council tax bill

What do I need to do?

You do not need to do anything; we will automatically award the additional reduction on your council tax account and will show as council tax discretionary relief on your bill. If you currently receive Council Tax Support and are eligible to receive the additional hardship support a revised bill has been issued to you on 13 May 2020.
If you have not signed up for a My Gloucester account, you can access your benefit account, report changes online and view your council tax bill whenever you need to. There are new services added to My Gloucester regularly

Will I get this next year?

No – this funding is for the 2020/21 financial year only and has been made available to Councils as a direct result of COVID 19 to support economically vulnerable people with their council tax bills

I have a shortfall between my rent due and my housing benefit / housing element, can you help with this? Discretionary Housing Payments

Your Council Tax

Your council tax pays for essential services to be delivered to all residents in the city, so it is important that you continue to pay if you can.

Council Tax Support

If you have a reduced income you can apply for help with your council tax bill via our Council Tax Support Scheme. Apply online at My Gloucester.

If you apply and are entitled to a council tax reduction for any period during 2020/21, you will automatically get up to an extra £150 hardship fund payment.

You can also use the government’s benefit calculator to find out if you’re entitled to any further help.

Is the Council still collecting council tax for the next 3 months?

Yes, but we are taking steps to ensure that we support our residents through the period of lockdown and through the following weeks when the city is getting back on its feet.

Changes to council tax collection

From April 2020 to June 2020 we

  • will send a reminder notice to households that have fallen into arrears setting out the support available
  • have cancelled all action taken through the magistrate’s courts until July
  • may be able to agree to special payment plans where council tax due for 2020 /21 is split over 10 months, from June 2020 to March 2021. This means that, in some cases, residents will not have to pay anything until June. Contact us for more information.
  • can change your payment date to the 1st, 15th, 22nd or 28th of each month if you pay by direct debit to help with budgeting
  • can offer advice and assistance if you are struggling financially

If you are waiting to hear about a claim to council tax support you should pay what you can afford in the meantime.

If you are having difficulty paying your council tax please contact us to discuss. Please include your council tax reference number in the subject line for example, Account [followed by the reference number] and also include a daytime telephone number, in case we need to contact you.

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