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Pay Online

We recommend you pay your Council Tax by direct debit from your bank account. It is the effective way of keeping our costs down whilst allowing you to pay conveniently. It saves you time and effort. You control your payments and you have the option to cancel at any time. You are also protected by the Direct Debit Guarantee. To pay this way contact 01452 396 495 and we can set the Direct Debit up over the phone or download a Direct D​ebit​ mandate​.

You can set up a standing order or make payment via Bacs using our bank details:

Account name: Gloucester City Council

Account number: 53093972

Sort code: 20 20 23

Please quote your Council Tax account reference number when making payment.

Please call the Automated Telephone Payment Service on 0800 953 5588 to pay by debit or credit card. This service is available 24 hours a day, 7 days a week. Please have your bill and card with you.

You can pay your Council Tax at any Post Office branch or PayPoint outlet. Take a Council Tax document that displays your personal barcode, for example, a bill or reminder notice. Alternatively you can use your payment card if you have one. Please note: if you pay by this method your payment could take up to 5 days to reach your account. For a list of PayPoint locations please visit www.paypoint.co.uk.

Tell us immediately so that we can discuss a solution with you.

Never 'sit on' your debt - we are here to help. Our staff will give you advice on your payment options. If necessary we can put you in touch with an independent debt counsellor for advice on helping you clear your debts.

  • Email us at revenues@gloucester.gov.uk
  • Call our advice line on 01452 396 495
  • Write to us at Gloucester City Revenues & Benefits, PO Box 2017,  PERSHORE, WR10 9BJ​

Please check the following:

What is the law?

The law says that the Council must take certain steps if you fail to pay on the correct dates.

Your bill requires that instalments are p​aid on a certain date each month and if you don't do this we have to send you a reminder. You are only allowed a maximum of 2 reminders in any one financial year. If you fail to pay your monthly instalment for the third time you will be sent a letter requesting that you pay the year's remaining balance.

If payments are not made on the correct dates we will send you a summons to appear at the Gloucester Magistrates Court. This will add costs to your account. At the hearing, a Liability Order will be granted. This simply confirms that you are the person liable to pay the tax.

After a liability order is granted, we can collect amounts due by using enforcement agents, taking payments direct from wage/salary, or making deductions from your benefits.

Ultimately, non-payment of council tax can lead to a prison sentence.

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