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Change of Circumstances


You must tell us immediately if there is a change in the circumstances for you or anyone on your claim, as it may affect the benefit we pay.

Examples of changes are:-

  • someone moves into, or out of, your home
  • your income changes
  • there are changes in the benefits you receive
  • your rent changes
  • if the income of anyone in your household changes

If you tell us about your change in circumstances quickly we can review and recalculate your claim. This ensures you receive correct payments without unnecessary delays. If your entitlement is reduced informing us quickly will prevent or reduce any overpayment which you will need to pay back.

Notifying us of a change in circumstances

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Don’t include personal or financial information like your National Insurance number or credit card details.