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Discretionary Housing Payments

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When we can make a payment

Discretionary Housing Payments are short term financial payments and can be considered to help with:

  • shortfalls in rent - for customers receiving either Housing Benefit or Universal Credit Housing Costs
  • rent in advance payments
  • help with moving costs
  • a deposit to help secure rented accommodation
  • rent arrears which may be preventing you from moving to a more suitable property

We can only make a Discretionary Housing Payment if we believe that the person needs further financial help.

Each case is assessed on its individual merits looking at the finances and personal circumstances of each applicant. Documentary evidence may be required to assist with this decision.

How to apply for a payment

If you think that you need this extra help, you need to complete a Discretionary Housing form and send it to us giving us as much information as possible to help us understand why your circumstances are special. You can also hand in completed applications to Herbert reception.

All the information you give is confidential and we will only use it to see if we can give you extra help.

Any Discretionary Housing Payment awarded will be paid along with your Housing Benefit either to you or direct to your Landlord.

An appointee or an advocate may apply for a discretionary housing payment for someone who is vulnerable or requires support

After your application

If we decide that we can make a payment, we will write to tell you how much you will be paid and for how long.

​​If we decide that we can't make a payment, we will write and tell you the reasons for our decision.

If you do not agree with our decision you can write to us and ask us to look at the decision again.​

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