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Report a missed collection

If your bin or container has not been emptied on the day your collection is due, please phone 01452 396 396 or email us your details

Before reporting your missed collection please check the following information

  • Please only report a missed collection after 4pm on the day of your collection and by 4pm the next working day. Any reports made before this time will not be actioned. Missed garden waste can be reported within 2 working days of your scheduled collection. It must be reported before 4pm on the second working day. (This additional day only applies to missed garden waste collections)
  • Is it your collection day? Please check your bin day before reporting
  • Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement unless you have an assisted collection)
  • When did you put your bin out? Our collection crews can collect your waste from 7am on the day of collection.

Help us improve Gloucester City Council

Don’t include personal or financial information like your National Insurance number or credit card details.