Report a missed collection
If your bin or container has not been emptied on the day your collection is due, please phone 01452 396 396 or email us your details, when emailing please include 'MISSED COLLECTION' in your subject heading to ensure your email gets picked up and actioned within the timescale.
Before reporting your missed collection please check the following information
- Please only report a missed collection after 4pm on the day of your collection and by 4pm the next working day. Any reports made before this time will not be actioned and a report made after the time will be rejected.
- Is it your collection day? Please check your bin day before reporting
- Did you leave your bin in the right place? Bins should be placed at the edge of your property (where gates or drives meet the pavement unless you have an assisted collection)
- When did you put your bin out? Our collection crews can collect your waste from 7am on the day of collection.