Waste & Recycling updates

Information about Christmas and New Year waste and recycling collections are being distributed. View more information on our Christmas collections

A national shortage of HGV drivers has meant our collection service is disrupted. We are prioritising the collection of black bins, garden waste bins and food waste. We apologise for any inconvenience this has caused and thank all our residents for their patience and understanding. View our updates page for further information.

Garden waste

*The garden waste service will be suspended from Monday 27th December and will start again from Monday 10th January*

Your garden waste bin needs to be ready at the kerbside by 7am on your scheduled collection day with a valid subscription sticker clearly displayed. We have a closed lid and no side waste policy that also applies to garden waste. This service is also suspended for 2 week over Christmas and New Year.

As the service is optional residents may prefer to compost at home or take their garden waste to the local household recycling centre. For more information about composting and household recycling centres visit www.recycleforgloucestershire.com

On the morning of your garden waste collection please make sure the content and lid of your bin isn't frozen to allow collections to be carried. 

Want to sign up...

You will not be able to sign up to the garden waste service 2021/22 from 31st October 2021. Sign-ups will resume from the middle of January 2022 for any residents wanting to sign up for the 2022/23 subscription year.

The garden waste subscription service runs from 1st February to 31st January. Any residents who join the service part way through the year will be required to pay the full cost of the service and will receive the service until the end of the subscription period (31st January).

If you are signing up for the first time the method of payment will be by direct debit.

If you are an existing customer and do not currently pay by direct debit, please pay your current invoice now (by card, online or via PayPoint etc.) and then complete and return the direct debit form on the link below for next season. This will ensure you get your sticker sent to you more quickly both for this season and subsequent seasons hereafter. This form can be completed & sent to the address shown or emailed to garden.waste@gloucester.gov.uk.

In order to reduce costs and to ensure a continued service, new customers are required to sign up to an annual Direct Debit payment. You will receive confirmation of the dates for collection of payment.

If you require direct debit for this season, please ring (01452) 396396.

The Council will no longer be accepting payment by cheque or any other method at the Council Offices.

Payment can be made by one of the following methods (see reverse of your invoice for further details):

  • Debit/credit card – Tel. 0800 953 5588
  • Post Office/ PayPoint – Using the barcode on your invoice
  • Internet – Make a payment link at gloucester.gov.uk
  • BACS/Standing Order – Using the bank details on the reverse of your invoice

If you're receiving Housing Benefit or Council Tax support, then the cost is reduced to £26 per year.  However, you must provide your Housing Benefit or Council Tax support reference number on the application form.

Once you've signed up, the service is continuous unless cancelled.  A renewal notice will be sent annually. Residents who have signed up to the service will receive a sticker, after payment has been received, to put onto the lid of their green garden waste bin. The property number should be written on the sticker to help with identification on collection day.

If we need to supply you with a bin, it will not necessarily be brand new as we have a practice of reusing bins where possible.

Garden Waste Service - Full Terms and Conditions

Which items we will collect

  • Grass Cuttings
  • Hedge Trimmings
  • Plants and cut flowers
  • Twigs and small branches
  • Weeds, plants, leaves and bark
  • Real Christmas trees cut to fit (these should be cut no thicker than your wrist and should be cut to fit into the bin)

Which items we will not collect

  • Food Waste (use your brown food caddy)
  • Garden tools and furniture
  • Soil, compost, stones, bricks and rubble
  • Cardboard and paper
  • Plastic pots and labels
  • Vegetable peelings
  • Animal faeces
  • Plastic bags
  • Chemicals
  • Ash
  • Soiled newspaper or sawdust used for animal bedding - we don't accept any type of animal bedding
  • General rubbish
  • Any type of packaging including those marked as being compostable/biodegradable/recyclable

This isn't a full list, if you have any queries please email environment@gloucester.gov.uk

Garden Waste Queries

The service is available for those properties where the wheeled bin can be safely stored away from the pavement and is not classed as a 'hard to reach property'. If you think your property may have access problems, please call or email us.

If you would like to cancel your garden waste subscription please complete the form 

If you are moving within the city please complete the form 

Please click here to view our most frequently asked questions

For any other general garden waste subscription enquiries including change of address and bin sticker queries email: garden.waste@gloucester.gov.uk 

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