Garden waste

Due to a cyber incident that has affected some of the council’s services there will be a delay to the collection of February’s payment for the Garden Waste service. We apologise for the inconvenience and are working hard to resolve the situation. This will not affect the collection of your Garden Waste and collections will be still be made from those bins displaying a valid 2021/22 Garden Waste Service stickers. Please check back here for further Garden Waste Service updates.

Your garden waste bin needs to be ready at the kerbside by 7am on your scheduled collection day with a valid subscription sticker clearly displayed. We have a closed lid and no side waste policy that also applies to garden waste. This service is also suspended for 2 week over Christmas and New Year.

As the service is optional residents may prefer to compost at home or take their garden waste to the local household recycling centre. For more information about composting and household recycling centres visit www.recycleforgloucestershire.com

On the morning of your garden waste collection please make sure the content and lid of your bin isn't frozen to allow collections to be carried out. 

Want to sign up...

Please note: This manual service is for new customers or for customers who require additional bins/collections. If you are an existing customer you will receive your renewal notice with payment details, in due course, and need not reapply here

As we are currently dealing with a Cyber Incident, we are currently not able to offer our normal online sign-up service.
However, we have put a limited manual process into place, which should allow many people to apply and start the service. Similarly, you can apply for additional bins this way. This process basically involves the following:
• You download the application form and terms and conditions via the link below (or we can email you this if you email or phone us).
• You complete and email the application form back to us at garden.waste@gloucester.gov.uk.
• We record your application.
• We send you an email to confirm receipt of your application and to advise of a valid invoice reference number, to make payment.
• You make payment by card, online at www.gloucester.gov.uk or via the phone number 0800 953 5588 (Council Invoices option)
• We identify your payment.
• If you do not pay by direct debit a sticker will be issued as soon as possible after payment has been received. Please continue to present your bin with the old 2021/2022 sticker until then
• We deliver your garden waste bin within 14 days (if one needed and requested in your application – some properties have bins left, which can be used). If you have not received your bin please contact heretohelp@gloucester.gov.uk

To emphasise, we can only currently accept applications by email and payments by card, either online or via the phoneline. Please always quote the invoice reference number that will be sent to you.
If you want to apply, please download the form using the link below or email us to request a form at garden.waste@gloucester.gov.uk. Please ensure that read the terms and conditions and are happy with them, before sending us your application.

If you have any queries or want updates regarding the service:
Look online: www.gloucester.gov.uk
Email: garden.waste@gloucester.gov.uk
Phone (01452) 396396

Please have a read of our terms and conditions

Then complete and return our application form

Once you've signed up, the service is continuous unless cancelled.  A renewal notice will be sent annually. Residents who have signed up to the service will receive a sticker, after payment has been received, to put onto the lid of their green garden waste bin. The property number should be written on the sticker to help with identification on collection day.

If we need to supply you with a bin, it will not necessarily be brand new as we have a practice of reusing bins where possible.

Which items we will collect

  • Grass Cuttings
  • Hedge Trimmings
  • Plants and cut flowers
  • Twigs and small branches
  • Weeds, plants, leaves and bark
  • Real Christmas trees cut to fit (these should be cut no thicker than your wrist and should be cut to fit into the bin)

Which items we will not collect

  • Food Waste (use your brown food caddy)
  • Garden tools and furniture
  • Soil, compost, stones, bricks and rubble
  • Cardboard and paper
  • Plastic pots and labels
  • Vegetable peelings
  • Animal faeces
  • Plastic bags
  • Chemicals
  • Ash
  • Soiled newspaper or sawdust used for animal bedding - we don't accept any type of animal bedding
  • General rubbish
  • Any type of packaging including those marked as being compostable/biodegradable/recyclable

This isn't a full list, if you have any queries please email environment@gloucester.gov.uk

Garden Waste Queries

The service is available for those properties where the wheeled bin can be safely stored away from the pavement and is not classed as a 'hard to reach property'. If you think your property may have access problems, please call or email us.

If you would like to cancel your garden waste subscription please complete the form 

If you are moving within the city please complete the form 

Please click here to view our most frequently asked questions

For any other general garden waste subscription enquiries including change of address and bin sticker queries email: garden.waste@gloucester.gov.uk 

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