Please read the following information before reporting a problem.
All households in Gloucester are entitled to have a refuse collection for waste that is not recyclable. To help reduce waste please see our latest Waste and Recycling Information.
Need to know your collection day?
We now have a simple tool to check your bin day.
- Gloucester City Council has a closed bin lid policy for waste bins, so your bin should be presented for collection by 7am with the lid closed.
- Any additional bags left next to the bin will not be taken by the collection crew.
- You should ensure there is only domestic waste in your bin. For example, no DIY items, soil, rubble etc.
If your domestic waste bin has not been collected for any of the reasons above, we will not return until your next collection day.
Where does the waste go?
Your black bin waste is sent to the Javelin Park. Only non recyclable waste should be put into your black bin. Make sure you're making full use of your green recycling boxes, blue sack and food waste caddy. Find out more information about recycling in Gloucester.
For more advice on reducing your waste visit www.recycleforgloucestershire.com
Items we will NOT collect from your black domestic waste bin
- soil and rubble, electrical goods, window and mirror glass, DIY materials i.e., construction waste, tiles, and paint tins etc (these items are all accepted at the Hempsted household recycling centre
- needles / sharps - Hazardous waste such as syringes, diabetic needles and lancets post a significant health risk and need to be disposed of safely. Do not place diabetic needles, syringes or lancets in any general refuse sacks or bins - you may not only be risking your own health but that of the collection crews. Information about the disposal of needles and sharps.
- business/commercial waste
- food waste. Please use your brown food waste bin
- items that should be put into your green recycling box or blue sack
Animal proof sack service
The animal proof sack service is provided to residents in streets where there are terraced properties with no frontages and/or where access is restricted. Properties that are eligible for the service receive a 120L reusable animal proof sack to store their waste. The service is weekly and residents must present the sack with a closed lid, by 7am on the day of collection and remove the sack from the street after it has been emptied. This ensures that the streets remain free of obstruction both for local residents and for street cleaning. Waste put out for collection must be contained within bags. Sacks presented with loose waste will not be emptied.
- you need an assisted collectioncomplete and return an application form. An Assisted Collection is the collection of recycling or waste containers by the collection crew from an agreed point in the front of the property and the return of the empty container back to that point. It is provided for households where there is no one living at the property who is physically able to carry the waste and recycling to the boundary for collection. The service is not available for residents that use communal bin stores. Once the form has been completed please email it to firstname.lastname@example.org
- you've recently moved house
- you've lost or damaged your bin
- you're having problems managing your waste. In certain circumstances we are able to authorise extra capacity for a limited period of time, please download the form and once completed email it to email@example.com
- your bin has not been emptied. Please note: we can only accept missed collection reports after 5pm on the day of collection and reported within 2 working days. (For example if your scheduled collection is on a Monday you have from 5pm Monday until 5pm Wednesday to report the missed collection).
- Where access to property is blocked and it is a public highway instruction and not the residents fault, Amey will make one further attempt within 24 hours to collect the bin. If access is still impeded the next collection will not take place until the next scheduled collection day. If your household waste bin is not collected because of blocked access, you may present an additional 4 bags of waste on your next waste collection only.
Please contact us.
Partially emptied bins
If your bin has only been partially emptied there will be no return until the next collection day. Bins are mechanically tipped and shaken to enable the waste to fall freely. If for any reason waste is compacted, the bin may not completely empty. Under no circumstances are operatives permitted to put hands inside the bin to loosen waste during the collection process.
Advice for collections during severe weather
Commercial trade waste
All businesses have a legal Duty of Care to dispose of their waste in a responsible manner, using a licensed carrier and obtaining a Controlled Waste Transfer Note.
The Duty of Care is a law, which states that you must take all reasonable steps to keep waste safe. If you give waste to someone else, you must be sure that they are authorised to take it and can transport, recycle or dispose of it safely. If you break this law you can be fined up to £5,000.
Many local companies can provide a sack collection, wheeled bin or skip based collection and recycling services for trade waste. If you're prepared to sort your waste you may be able to negotiate lower costs than for mixed waste.
More details about the legal Duty of Care.
The council's streetcare partner, Amey, operates a commercial trade waste and recycling collection service to businesses throughout the area.
For more information phone 01452 316 664 to register your interest.
Commercial trade waste customers who use the orange trade sacks are advised that 25 sacks cost £60, they can be purchased from the Eastern Avenue Depot during normal office hours. Alternatively you can be invoiced and the sacks delivered to you.
Businesses in the city centre are reminded that collections only take place between Monday and Friday. Please do not place orange sacks on the streets over the weekend as this causes a nuisance, attracts vermin and may result in a fine.