Waste guidance for people with confirmed or possible coronavirus (COVID-19) infection
Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into a second bag, tied securely and kept separate from other waste in the house in which you are self-isolating. Keep aside for at least 72 hours before putting into your usual grey wheelie bin.
Recycling, food and garden waste can be presented as normal.
Please present all items on the kerbside for 7am on the scheduled collection day. Even if the crews normally come later.
Read the following information before reporting a problem.
Private waste collections
If you are considering arranging a private waste collection please ensure the contractor is a registered waste carrier with the Environment Agency (EA). The contractor must by law provide you with waste transfer note that specifies what waste is being taken away, how and where your waste will be transported to. If you use a unregistered waste carrier and the waste is then fly-tipped on land that does not have an environmental permit, you shall receive a fine or be prosecuted. To comply with your Householder Duty of Care you can check whether those removing waste on your behalf are registered on the Environment Agency website
All households in Gloucester are entitled to have a refuse collection for waste that is not recyclable. To help reduce waste please see our latest Waste and Recycling Information.
Need to know your collection day?
We now have a simple tool to check your bin day.
- Gloucester City Council has a closed bin lid and no side waste policy, so your bin should be presented for collection by 7am with the lid closed and no additional waste.
- You should ensure there is only domestic waste in your bin. For example, no DIY items, soil, rubble etc.
If your domestic waste bin has not been collected for any of the reasons above, we will not return until your next collection day.
Where does the waste go?
Your black bin waste is sent to the Javelin Park. Only non recyclable waste should be put into your black bin. Make sure you're making full use of your green recycling boxes, blue sack and food waste caddy. Find out more information about recycling in Gloucester.
For more advice on reducing your waste visit www.recycleforgloucestershire.com
Items we will NOT collect from your black domestic waste bin
- soil and rubble, electrical goods, window and mirror glass, DIY materials i.e., construction waste, tiles, and paint tins etc (these items are all accepted at the Hempsted household recycling centre
- needles / sharps - Hazardous waste such as syringes, diabetic needles and lancets post a significant health risk and need to be disposed of safely. Do not place diabetic needles, syringes or lancets in any general refuse sacks or bins - you may not only be risking your own health but that of the collection crews. Information about the disposal of needles and sharps.
- business/commercial waste
- food waste. Please use your brown food waste bin
- items that should be put into your green recycling box or blue sack
Animal proof sack service
The animal proof sack service is provided to residents in streets where there are terraced properties with no frontages and/or where access is restricted. Properties that are eligible for the service receive a 120L reusable animal proof sack to store their waste. The service is weekly and residents must present the sack with a closed lid, by 7am on the day of collection and remove the sack from the street after it has been emptied. This ensures that the streets remain free of obstruction both for local residents and for street cleaning. Waste put out for collection must be contained within bags. Sacks presented with loose waste will not be emptied.
Other Waste Information:
If you are unable to present your containers at the kerbside you can apply for an assisted collection complete and return an application form. It is provided for households where there is no one living at the property who is physically able to carry the waste and recycling to the boundary for collection. The service is not available for residents that use communal bin stores.
Additional Waste Capacity:
If you're having problems managing your waste. In certain circumstances we are able to authorise extra capacity for a limited period of time, please download the form and once completed email it to firstname.lastname@example.org
Reporting a Missed Collection:
Please note: we only accept missed collection reports after 4pm on the day of collection and reported by 4pm the following working day. (For example if your scheduled collection is on a Monday you have from 4pm Monday until 4pm Tuesday to report the missed collection.
Where access to property is blocked and it is a public highway instruction and not the residents fault, Amey will make one further attempt within 24 hours to collect the bin. If access is still impeded the next collection will not take place until the next scheduled collection day. If your household waste bin is not collected because of blocked access, you may present an additional 4 bags of waste on your next waste collection only.
Partially emptied bins:
If your bin has only been partially emptied there will be no return until the next collection day. Bins are mechanically tipped and shaken to enable the waste to fall freely. If for any reason waste is compacted, the bin may not completely empty. Under no circumstances are operatives permitted to put hands inside the bin to loosen waste during the collection process.
Contact us if you have no bins or boxes at your property, or if yours are damaged and need replacing. You can email email@example.com or telephone 01452 396369
Advice for collections during severe weather
Commercial trade waste
All businesses have a legal Duty of Care to dispose of their waste in a responsible manner, using a licensed carrier and obtaining a Controlled Waste Transfer Note.
The Duty of Care is a law, which states that you must take all reasonable steps to keep waste safe. If you give waste to someone else, you must be sure that they are authorised to take it and can transport, recycle or dispose of it safely. If you break this law you can be fined up to £5,000.
Many local companies can provide a sack collection, wheeled bin or skip based collection and recycling services for trade waste. If you're prepared to sort your waste you may be able to negotiate lower costs than for mixed waste.
More details about the legal Duty of Care.
The council's streetcare partner, Amey, operates a commercial trade waste and recycling collection service to businesses throughout the area.
Commercial trade waste customers who use the orange trade sacks are advised that 25 sacks cost £60, they can be purchased from the Eastern Avenue Depot during normal office hours. Alternatively you can be invoiced and the sacks delivered to you.
Businesses in the city centre are reminded that collections only take place between Monday and Friday. Please do not place orange sacks on the streets over the weekend as this causes a nuisance, attracts vermin and may result in a fine.