Report an abandoned shopping trolley

Retailers are responsible for removing their own trolleys from public areas.  

Contact the trolley owner for removal

Most retailers use a trolley collection service, contact Collex or Trolleywise to report an abandoned trolley. 

Collex

To report an abandoned ASDA trolley contact Collex by email request@collextrolley.com or phone 0800 0933 350.

Trolleywise

Use the Trolleywise online form to report an abandoned trolley from:

  • B&Q
  • Home Bargains 
  • Iceland
  • Lidl
  • Morrisons
  • Tesco
  • Sainsbury's

Other ways to report:

Download the Trolleywise app on Google Play orApple App Store.

What happens next?

Collex or Trolleywise will usually remove the abandoned trolley within 3 days. 

Report an abandoned trolley as a fly-tip

You should only report an abandoned trolley to us if one or more of the following apply:

  • Collex or Trolleywise have not removed the trolley within 3 days of your report
  • items have been fly-tipped in the trolley
  • the trolley is causing a hazard for example, in a watercourse or on a road 
  • the retailer cannot be identified 

How to make a report

Report an abandoned shopping trolley (fly-tip)

Other ways to make a report

If you cannot make a report online, please phone us on 01452 396 396

 

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