Waste and recycling updates

Latest information

Unfortunately several of our staff members are having to self isolate and this is affecting our recycling and green waste services. We’re working hard to keep these services running but we currently have a partial green waste service and there may be delays to recycling collections. We're also affected by the national shortage of HGV drivers; a topic you may have seen in the national press. These are unprecedented times and we’re sorry but these circumstances are out of our control.

To keep the green waste service running we’ve moved staff from non essential services to help but priority must be given to black bin waste and recycling services. We are not currently issuing any extension to service but we will keep this under review if the situation persists longer term.

We ask residents to put their garden waste bins out on normal collection day and we will do our best to empty them. If they are not emptied on the scheduled day, please leave them out and they should be emptied the following day.

If recycling collections are missed please leave them out the following day and we will return as soon as we are able.  

Waste guidance for people with confirmed or possible coronavirus (COVID-19) infection 

Personal waste (such as used tissues) and disposable cleaning cloths need to be stored securely within disposable rubbish bags. These bags should be placed into a second bag, tied securely and kept separate from other waste in the house in which you are self-isolating. Keep aside for at least 72 hours before putting into your usual grey wheelie bin.

Recycling, food and garden waste can be presented as normal.

Collection information

Recycling collections:

On schedule 

To assist our crews please continue to sort your recycling. For health and safety reasons and to minimise risk to our crews they will not handle any loose recycling, all item should be in a container supplied by us.

Domestic waste collections:

On schedule

Garden waste collections:

Unfortunately not all garden waste collections have been completed today.
If your bin was due today (05.08.2021) and has not been collected please leave it out as the crews will be returning tomorrow (06.08.2021) to empty them.

We apologise for any inconvenience caused.

Please make sure your Garden Waste bin is presented with a valid sticker. Bins presented without a sticker will not be emptied.

Communal collections:

Some communal collections are currently running behind schedule (this includes food waste collections). We will collect as soon as we can.

Need extra recycling containers?

How to order

If you would like new, additional or replacement containers, please order online we can then arrange for delivery.
Resident also have the option to collection containers, however an order must be placed first as the reference number(s) will be needed for collection. Only items that have been ordered can be collected, residents will not be able to take additional items that have not been ordered. Collection of containers is available between 9am and 4.45pm, Monday to Friday (not including bank holidays). For health and safety reasons we ask anyone collecting a container to avoid 10am – 11am and 2pm – 3pm if possible, as those are our busiest times for vehicle movements around the depot.


Order recycling containers

Damaged / unused containers

If you have any recycling containers that you can no longer use or need, you can drop them off at our depot on Eastern Avenue. Please leave them in the visitors car park on the pallet next to the sandbags. The drop off is available 4:00pm - 5:15pm, Monday to Friday (not including bank holidays).

If you need new / replacement containers please use the above link to place your order.
Resident also have the option to collection containers, however an order must be placed first as the reference number(s) will be needed for collection. Only items that have been ordered can be collected.

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