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Bin collection updates

Waste guidance for people with confirmed or possible coronavirus (COVID-19) infection 

Personal waste (such as used tissues) and disposable cleaning cloths need to be stored securely within disposable rubbish bags. These bags should be placed into a second bag, tied securely and kept separate from other waste in the house in which you are self-isolating. Keep aside for at least 72 hours before putting into your usual grey wheelie bin.

Recycling, food and garden waste can be presented as normal.

Collection information

Please present all items on the kerbside for 7am on the scheduled collection day. Even if the crews normally come later. Recycling may be collected by different vehicles throughout the day, please present your items as normal and leave them out until they have been collected.

Recycling collections:

On schedule

Recycling collections are taking place as normal. To assist our crews please continue to sort your recycling, more information can be found below. For health and safety reason and to minimise risk to our crews they will not be handling any loose recycling, all items should be in a container.

Domestic waste collections:

On schedule

Garden waste collections:

On schedule

As there will be a disruption to the garden waste service, existing subscribers will have the service extended from 1 October 2020 to 1 February 2021 at no cost.

Please make sure your Garden Waste bin is presented with a valid sticker. Bins presented without a sticker will not be emptied.

Missed Collections

If you'd like to report a missed collection, contact Customer Services either by email heretohelp@gloucester.gov.uk or phone 01452 396 396.

Please note: we can only accept missed collection reports after 4pm on the day of collection and reported by 4pm the following working day. (For example if your scheduled collection is on a Monday you have from 4pm Monday until 4pm Tuesday to report the missed collection). 

Car and van bookings for Household Recycling Centres (HRC) visits

Everyone visiting the Household Recycling centres are required to prebook their visit in order to gain access to these sites. Social distancing will be required on site, and in order to minimise queues and waiting times the number of booking slots available will be limited. To make a booking select the link below:


For the latest information on household waste and recycling

waste and recycling leaflet

For more information about household recycling.

For more information about household waste.  

Need a New or Additional Waste Bin, Recycling Box and Lid, Cardboard Sack or Food Caddy?

Please email heretohelp@gloucester.gov.uk or phone 01452 396 396 (Select option 6, then Option 1 and finally Option 4) where customer services will assist you with your query.

If you've any unwanted bins or recycling containers (that have been supplied by the Council) please contact us using the above, contact details and we can arrange to have them collected.

Please do not use the use the Did you find what you were looking for? Link below for any bin related issues as it is a link to report errors on the website only. Please use information highlighted in bold to progress your enquiry.



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