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Customer Service Team Leader

Do you have the drive, passion and commitment to deliver excellent Customer Service?

Salary: £26,511 - £29,577
Hours: 37
Type: Fixed Term (maternity cover)
Location: Shire Hall, Gloucester, GL1 2TG
Closing date: 16th October 2020

This is a temporary full-time post providing maternity cover for up to one year.

Do you have the drive, passion and commitment to deliver excellent Customer Service?

We are looking for an enthusiastic person to supervise the day to day operational service delivery of the Customer Services team. The team act as the first point of contact for many Council services across multiple channels.

You will have experience of getting the best out of people, driving performance and continuous improvement in a busy customer service environment.

You will be able to prioritise effectively and make good decisions under pressure. You will have experience supporting vulnerable customers and be an effective communicator with excellent digital skills. Good analysis and numeracy skills are also essential as you will need to monitor, interpret and report on team and service performance.

You will be open to new and better ways of working, always putting the customer at the heart of everything you do.

If you have further questions about the role, please contact Cherry Foster (Customer Service Manager) or Joshua Hutin (Customer Service Team Leaders) on 01452 396104 or 01452 396852 respectively.

To apply for the role please visit this website

Shortlisting of candidates: Monday 19th to Wednesday 21st October 2020

Dates for Interview: Thursday 29th and Friday 30th October 2020

Gloucester City Council is an equal opportunities employer

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