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Policy and Governance

The Policy and Governance service is made up of 3 areas, each focused on supporting the work of all council departments and providing an efficient and friendly service for external customers.

Our teams

There are several teams within the department:

  • Democratic and electoral services
  • Business support
  • Performance and governance

Democratic and electoral services

This team supports the council’s 39 elected councillors and the committees and bodies responsible for making decisions about the services provided to residents. The team also maintains the electoral register and organises local and national elections and referendums taking place within Gloucester.

Business support

They take on a variety of technical and admin work to support key council services, such as planning and licensing, in addition to overseeing a number of statutory services, including Freedom of Information requests and Local Land Charges. It’s a busy multi-skilled team focused on providing a high standard of service to internal and external customers.

Performance and governance

This aspect of the service support the council by overseeing policy development, performance and project management to ensure that it provides quality, value for money services and achieves its ambitions for the city and its residents.

What’s it like working here?

Here’s what one of the team has to say about working for us.

What do you love about working for the council?

The variety of the role, working with friendly people and in a lovely working environment. It’s also knowing that the work I do contributes to the provision of quality services and making residents lives better. I love the public service element of the work – the fact that my work is making a difference to the local council. I’ve lived in Gloucester for most of my life, and so my job allows me to work for my local community.

What’s a typical day?

It’s hard to describe a typical day in my role, as it really does vary each week. It could involve working on any committee related task and alongside this maintain the electoral register – processing applications, responding to electors’ queries and so on. On other days I’ll be attending committee meetings or seeing councillors. During elections, a lot of our time as a team will be dedicated to organising the election. 

I also provide advice to members and officers, write reports, undertake research and analyse information. 

That’s the good thing about the job, there isn’t an average day, there’s always lots of variety.

Who are your customers?

Elected members, colleagues, members of the public, external partners. There’s also the public and agents who have submitted planning applications, the planning team, solicitors and search companies submitting land charge searches.

What skills do you need to do your job well?

Here’s just a few

  • able to multi-task
  • problem-solving and identifying improvements
  • organisational skills
  • time management
  • good oral and written communication
  • people skills
  • be able to adapt
  • focus
  • be approachable

and, of course, the ability to work well under pressure.

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