Guidance for drivers and operators of designated wheelchair accessible vehicles

Duties on drivers to assist passengers in wheel chairs 

The Equality Act 2010 imposes certain duties upon drivers of designated hackney carriage or private hire vehicles which have been hired either by or for a disabled person who is in a wheelchair, or by another person who wishes to be accompanied by a disabled person who is in a wheelchair.

What are the duties:

  • to carry the passenger while in the wheelchair
  • not to make any additional charge for doing so
  • if the passenger chooses to sit in a passenger seat, to carry the wheelchair
  • to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort
  • to give the passenger such mobility assistance as is reasonably required

What does mobility assistance mean:

Mobility assistance essentially means helping passengers who use wheelchairs by providing physical assistance.

  • If the passenger wishes to remain in the wheelchair, the driver must help the passenger to get into and out of the vehicle.
  • If the passenger wants to transfer to a seat, the driver must help him or her to get out of the wheelchair and into a seat and back into the wheelchair; the driver must also load the wheelchair into the vehicle.
  • The driver must also offer to load the passenger’s luggage into and out of the vehicle.

Please note that a driver of a designated taxi or designated private hire vehicle commits an offence by failing to comply with a duty imposed on the driver by this section unless the holder of an Exemption Certificate issued by the Local Authority under section 165 of The Act - The Designated List (in line with S167 of the Act).

Further information on the Equality Act 2010 and specifically S165.

List of designated wheelchair accessible vehicles:

Hackney Carriages

Private Hire

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