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Private Hire Operator Licence

Private Hire Operators

A private hire operator is a person making provision in the course of a business for the invitation or acceptance of bookings for Private Hire vehicles. Private Hire Operators are based at premises throughout the City and normally accept bookings over the telephone.​

An operator must keep records of vehicles, drivers and all bookings at their operator base.

From 1st October 2015, the Deregulation Act 2015 changed the standard duration of a Private Hire Operator licence to 5 years. It specifies that a Private Hire Operator Licence may be granted for a period of less than five years but only if the Council think it is appropriate in the circumstances of an individual case.

The Deregulation Act 2015 also allows Private Hire Operators to sub-contract a booking to another operator who are licensed with other Councils.​​

The business address must be based within Gloucester City Council boundaries and must only employ drivers or vehicles that are licensed with Gloucester City Council.​

How to apply

Please note:

From the 1st April 2019 it will no longer be possible to simply drop in to the Council Offices and speak with an advisor. Applicants for licenses will only be seen by appointment after this date.

Should you need to see an advisor you will need to ring Customer Services on 01452 396396 to book an appointment.

The application fee must be paid in full when you submit your application. A copy of the payment receipt must be produced upon application to demonstrate the correct fee had been paid. 

Please also note that, after 30th April 2019, payments for licenses will no longer be taken in Reception and applicants must pay in one of the following ways:

Operator fees vary dependant on the number of vehicles used within the fleet. Operators may also apply to take bookings from an additional premises within the City at an extra charge e.g. from a busy nightclub.

  • Operators must complete a basic criminal record check unless they have applied for an enhanced criminal record check whilst applying for a private hire drivers licence. For further information regarding the basic criminal record check please read the guidance notes

Planning permission

To operate a private hire​ company you will need to apply for planning permission to make sure that if your business is run from home, it will not cause nuisance or obstruction to your neighbours.

Type of work that requires an operators’ licence

Any pre-booked work such as airport transfers, hen or stag nights or work of a similar nature.

If your private hire vehicle is equipped to carry up to eight passengers, it can work under a private operator’s licence from the council. Anything above eight seats requires the licence to be obtained from the Driving and Vehicle Standards Agency.

Additional application forms:

Further details on vehicles and operators can be found on our factsheets:


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