The Arbor closure
The Arbor is currently closed today (26 April) but will be open as normal on Monday 29 April. We are very sorry for any inconvenience this may cause.
Gloucester City Council’s reception area The Gateway will be closed to the public until further notice, to help limit the spread of Covid-19.
We will continue to provide our services as much as possible, so please contact us via email at heretohelp@gloucester.gov.uk or telephone 01452 396396 and choose the option you require for assistance.
The street homeless outreach team (co-commissioned by the city council) proactively finds people sleeping rough, and receives referrals from the public who are encouraged to refer individuals through the national Steetlink tool (www.streetlink.org.uk & app).
The outreach team verifies that each person is genuinely rough sleeping, and builds trust and rapport to enable engagement. The rough sleeper must be willing to engage with the team and accept the support offered in order to be helped.
We offer a variety of help and support depending on the person's situation.
We can:
We have developed some visuals which are placed around the city to help encourage people to 'Think before they give'. There are two posters which offer information on how to refer rough sleepers to StreetLink and encourage those who wish to give money, to donate to an established homeless charity. You can view these here (PDF, 3.3 MB) and here (PDF, 3.3 MB) .
You will also see a poster which displays a variety of help available to those sleeping rough. You can see this here (PDF, 1 MB) .