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Contact us

Our opening hours are:

  • Monday, Tuesday, Thursday and Friday: 9am to 5pm
  • Wednesday: 10am to 5pm. 

We are closed on weekends and public bank holidays.

Use our online contact form to get in touch with us.

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You can use this form to:

  • ask a question
  • tell us something
  • follow up an enquiry you have already made
  • leave a comment or give a compliment

If you need to speak with us phone 01452 396 396.

Other phone numbers

  • Text phone: 01452 396 161
  • Cemetery and Crematorium phone: 01452 396 902
  • Payments phone: 0800 953 5588

Use our online contact form to get in touch with us. It will allow us to handle your enquiry quicker and more efficiently than using the email address below.

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You do not need to create an account to use the form.

Email: heretohelp@gloucester.gov.uk 

If you need to send us something, please use the following address:

Gloucester City Council
Eastgate Management Suite
Eastgate Street
Gloucester
GL1 1PA

Alternatively, you can use the post-box located outside our office.

Phone 01452 396 396 to book a face to face appointment.

Our Appointment Centre at Eastgate Shopping Centre is open for pre-booked appointments during the following times:

  • Tuesday: 9:30am to 12:30pm
  • Thursday: 2pm to 4pm

The Appointment Centre is closed weekends and public bank holiday.

You can visit our Gloucester Depot to pick up lids for your green recycling boxes.

81 Eastern Avenue
Gloucester
GL4 6PG

The opening hours are Monday to Friday, 10am to 1pm and 3pm to 4pm.  We are closed on bank holidays.

Use the links below for other council services you may need to contact.

For any concerns involving risk to life or property, please contact emergency services by dialling 101 or 999.

In case of an emergency and you need to reach us outside of our regular hours, please use the numbers below:

Homeless and roofless tonight phone 01414 869 655

Highway issues phone 08000 514 514

Street cleaning or urgent park enquiries phone 01452 396 011

Lost or found dogs phone 0300 303 8236

We do not offer emergency out-of-hours contacts for noise disturbances or anti-social behaviour.

For press office and media enquires, all approaches to the council from the media should be made by email.

All correspondence should be sent to mediaenquiries@gloucester.gov.uk