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Contact us


Phone: 01452 396 396
Text telephone: 01452 396 161


Email to: heretohelp@gloucester.gov.uk​​


Post to:

Gloucester City Council PO Box 3252, Gloucester, GL1 9FW


Payments can be made on our website or via the touchtone automated payment service by ringing 0800 953 5588. Some payments can be made via PayPoint. Please check your letter for details and Find your nearest PayPoint location

Emergency numbers

If you have an emergency and need to contact us out of hours please call:

If you are homeless and roofless that night - 01452 614 194

For all other emergencies - 01452 396 220

Other council contacts

  • Tourist Information Centre (office hours): 01452 396 572
  • Cemeteries and crematorium (office hours): 01452 396 902
  • Guildhall: 01452 50 30 50
  • Gloucester Life Museum (office hours): 01452 396 868
  • Museum of Gloucester (office hours): 01452 396 131
  • ​Gloucester Blackfriars:​ 01452 50 30 50
  • Council Tax: 01452 396 495 



Opening times


9am - 5pm


9am - 5pm


10am - 5pm


9am - 5pm


9am - 5pm

Closed weekends and public bank holidays.

From 1 April we operate an appointment only based system

For Council Tax please call 01452 396 495, for housing benefits please call 01452 396 440 and for all other queries please call 01452 396 396. Our advisors will try to resolve your query over the phone but if there is a need they will book you an appointment to visit our offices.

Universal Credit

If you wish to make a claim for the housing element of Universal Credit or for more information on eligibility, how to claim and general advice.

Press Office and media enquiries

Phone - 01452 427 554​
Email: ​communications@gloucestershire.gov.uk

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