Contact us
By Telephone
Telephone: 01452 396396
Text telephone: 01452 396161
By Email
Email to: heretohelp@gloucester.gov.uk
By Post
Post to:
Gloucester City Council PO Box 3252, Gloucester, GL1 9FW
Payments
Payments can be made via our website at www.gloucester.gov.uk/payments or via the touchtone automated payment service by ringing 0800 953 5588. Some payments can be made via PayPoint. Please check your letter for details and to find your nearest PayPoint location please visit https://consumer.paypoint.com/
Emergency Numbers
If you have an emergency and need to contact us out of hours please call:-
If you are homeless and roofless that night - 01452 614194
For all other emergencies - 01452 396220
Other council contacts
- Tourist Information Centre (Office hours): 01452 396572
- Cemeteries and Crematorium (Office hours): 01452 396902
- Guildhall: 01452 503050
- Gloucester Life Museum (Office hours): 01452 396868
- Museum of Gloucester (Office hours): 01452 396131
- Gloucester Blackfriars: 01452 50 30 50
- Council Tax: 01452 396495
Appointments
|
Day |
Opening Times |
|
Monday |
9:00am - 5.00pm |
|
Tuesday |
9:00am - 5.00pm |
|
Wednesday |
10.00am - 5.00pm |
|
Thursday |
9:00am - 5.00pm |
|
Friday |
9:00am - 5.00pm |
Closed weekends and public bank holidays.
From 1st April we operate an appointment only based system.
For council tax please call 01452 396495, for housing benefits please call 01452 396440 and for all other queries please call 01452 396396. Our advisors will try to resolve your query over the telephone but if there is a need they will book you an appointment to visit our offices.
Universal Credit
If you wish to make a claim for the housing element of Universal credit please following this link for more information on eligibility, how to claim and general advice.
https://www.gloucester.gov.uk/council-tax-benefits/universal-credit/
Press Office and Media Enquiries
Telephone - 01452 427554
Email: communications@gloucestershire.gov.uk