Contact us
Benefits
Our most popular benefits services:
Find out more information about Housing benefits and Council Tax support.
Telephone: 01452 396 396 and choose the option you need
Our phone lines are busier than usual on a Monday.
Bins and recycling
Our most popular bins and recycling services:
Find out more information about bin and recycling collections.
Telephone: 01452 396 396 and choose the option you need
Our phone lines are busier than usual on a Monday.
Business rates
Our most popular Council Tax services:
Find out more information about Business and economy.
Telephone: 01452 396 396 and choose the option you need
Cemetery and crematorium
Our most popular Cemetery and crematorium services:
Find out more information about our cemetery and crematorium.
Telephone: 01452 396 902
Council tax
Our most popular Council Tax services:
Find out more information about Council Tax.
Telephone: 01452 396 396 and choose the option you need
Our phone lines are busier than usual on a Monday.
Cultural and leisure services
- Gloucester Guildhall
- Museum of Gloucester
- Gloucester Blackfriars
- Tourist Information Centre
- GL1 and Oxstalls tennis centre (Aspire)
Housing and homelessness advice
Our most popular Housing services:
- Apply for social housing (Homeseekerplus)
- Homeless or at risk of being homeless
Find out more information about housing and homelessness support
Telephone: 01452 396 396 and choose the option you need
Freephone number: 0300 303 5050 (low call charge)
Parking
Our most popular Parking services:
Telephone: 01452 396 396 and choose the option you need
Payments
Payments can be made on our website or via the touchtone automated payment service by ringing 0800 953 5588.
Some payments can be made via PayPoint. Please check your letter for details and Find your nearest PayPoint location.
Planning
Our most popular Planning services:
Find out more information about planning and development
Telephone: 01452 396 396 and choose the option you need
All other council services
Telephone: 01452 396 396 and choose the option you need
Text telephone: 01452 396 161
Post: Gloucester City Council, PO Box 2017, Pershore, WR10 9BJ
We’re open 9am to 5pm, Monday, Tuesday, Thursday and Friday 10am to 5pm on Wednesday.
Closed weekends and public bank holidays
Our phone lines are busier than usual on a Monday.
Pre-booked appointments
Our Customer Service centre The Gateway is open for pre booked appointments on
- Tuesday 9.30am to 12.30pm
- Thursday 2pm to 4pm
Closed weekends and public bank holidays
Emergency contact information
If you have an emergency and need to contact us out of hours call:
Telephone: 01452 614 194 if you are homeless and roofless tonight
Telephone: 01452 396 220 for all other emergencies
Press Office and media enquiries
Telephone: 01452 427 554
Email: communications@gloucestershire.gov.uk
Complaints, comments and compliments
Find out how to give feedback or make a complaint about our service.