Contact us

Benefits

Our most popular benefits services:

Find out more information about Housing benefits and Council Tax support.

Contact us

Telephone: 01452 396 396 and choose the option you need

Our phone lines are busier than usual on a Monday.  

Bins and recycling

Our most popular bins and recycling services:

Find out more information about bin and recycling collections.

Contact us

Telephone: 01452 396 396 and choose the option you need

Our phone lines are busier than usual on a Monday.  

Business rates

Our most popular Council Tax services:

Find out more information about Business and economy

Contact us

Telephone: 01452 396 396 and choose the option you need

Cemetery and crematorium 

Our most popular Cemetery and crematorium services:

Find out more information about our cemetery and crematorium.

Contact us

Telephone: 01452 396 902 

Council tax

Our most popular Council Tax services:

Find out more information about Council Tax.

Contact us

Telephone: 01452 396 396 and choose the option you need

Our phone lines are busier than usual on a Monday.  

Cultural and leisure services

Housing and homelessness advice

Our most popular Housing services:

Find out more information about housing and homelessness support

Contact us

Telephone: 01452 396 396 and choose the option you need

Freephone number: 0300 303 5050 (low call charge)

Parking

Our most popular Parking services:

Contact us

Telephone: 01452 396 396 and choose the option you need

Payments

Payments can be made on our website or via the touchtone automated payment service by ringing 0800 953 5588. 

Some payments can be made via PayPoint. Please check your letter for details and Find your nearest PayPoint location

Contact us

Planning

Our most popular Planning services:

Find out more information about planning and development

Contact us

Telephone: 01452 396 396 and choose the option you need

All other council services

Contact us

Telephone: 01452 396 396 and choose the option you need

Text telephone: 01452 396 161

Post: Gloucester City Council, PO Box 2017, Pershore, WR10 9BJ

We’re open 9am to 5pm, Monday, Tuesday, Thursday and Friday 10am to 5pm on Wednesday. 

Closed weekends and public bank holidays

Our phone lines are busier than usual on a Monday.  

Pre-booked appointments

Our Customer Service centre The Gateway is open for pre booked appointments on

  • Tuesday 9.30am to 12.30pm
  • Thursday 2pm to 4pm 

Closed weekends and public bank holidays

Emergency contact information

If you have an emergency and need to contact us out of hours call:

Telephone: 01452 614 194 if you are homeless and roofless tonight

Telephone: 01452 396 220 for all other emergencies

Press Office and media enquiries

Telephone: 01452 427 554

Email: communications@gloucestershire.gov.uk 

Complaints, comments and compliments

​​​​Find out how to give feedback or make a complaint about our service.