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Contact us

By Telephone

Telephone: 01452 396396
Text telephone: 01452 396161

By Email

Email to: heretohelp@gloucester.gov.uk​​

By Post​​

Post to:

Gloucester City Council PO Box 3252, Gloucester, GL1 9FW


Payments can be made via our website at www.gloucester.gov.uk/payments or via the touchtone automated payment service by ringing 0800 953 5588. Some payments can be made via PayPoint. Please check your letter for details and to find your nearest PayPoint location please visit https://consumer.paypoint.com/

Emergency Numbers

If you have an emergency and need to contact us out of hours please call:-

If you are homeless and roofless that night - 01452 614194

For all other emergencies - 01452 396220

Other council contacts

  • Tourist Information Centre (Office hours): 01452 396572
  • Cemeteries and Crematorium (Office hours): 01452 396902
  • Guildhall: 01452 503050
  • Gloucester Life Museum (Office hours): 01452 396868
  • Museum of Gloucester (Office hours): 01452 396131​
  • ​Gloucester Blackfriars:​ 01452 50 30 50
  • Council Tax: 01452 396495 



Opening Times


9:00am - 5.00pm


9:00am - 5.00pm


10.00am - 5.00pm


9:00am - 5.00pm


9:00am - 5.00pm

Closed weekends and public bank holidays.

From 1st April we operate an appointment only based system

For council tax please call 01452 396495, for housing benefits please call 01452 396440 and for all other queries please call 01452 396396. Our advisors will try to resolve your query over the telephone but if there is a need they will book you an appointment to visit our offices.

Universal Credit

If you wish to make a claim for the housing element of Universal credit please following this link for more information on eligibility, how to claim and general advice.


Press Office and Media Enquiries

Telephone - 01452 427554​
Email: ​communications@gloucestershire.gov.uk

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