Shopmobility
What is Shopmobility Gloucester?
We provide battery powered scooters, wheelchairs, battery chairs and rollators to help people who have limited mobility to use all the facilities in the city centre, the Gloucester Quays Designer Outlet Centre and the Docks. We ask that wherever possible you book your vehicle in advance to avoid disappointment. Shopmobility can be used by anybody who has limited mobility.
Opening Hours
| Monday | 9:30am – 4:45pm |
| Tuesday | CLOSED |
| Wednesday | CLOSED |
| Thursday | 9:30am – 4:45pm |
| Friday | 9:30am – 4:45pm |
| Saturday | 9:30am – 4:45pm |
| Sunday | CLOSED |
We are closed on Bank Holidays
Booking
- Pre booking is advised to avoid disappointment.
- If leaving a booking on the answerphone, please leave a contact number so we can call you back.
- We know some of you have your favourite scooter. While we endeavour to facilitate your requirements we may have to substitute a similar scooter.
- We provide accessible toilet facilities for customers on site.
- Payment can be taken using cash or card.
Hire Period
Customers can use the mobility equipment any time between 9.30am and 4.45pm
There will be a maximum of 18 scooters available for hire each day as well as 10 wheelchairs, 2 battery operated chairs and 2 rollators.
We also have 5 wheelchairs for long term hire use.
Arrivals
On arrival please ring the bell outside to alert staff of your arrival. We will endeavour to serve you as quickly as possible but during busy periods may we please ask for your patience.
Training
On your first visit to Shopmobility we ask that you please bring a form of ID with you that states both your name and address. This could be a driver’s licence or utility bill. We also require you to fill out a registration form which will hold on our records for identification purposes.
You will receive training to use the equipment you hire until both you and the Shopmobility staff are confident you’re in control and happy. We will spend as much time as you need for training and entirely at your own pace. Even if you have used a scooter before, all vehicles are different so please don’t be offended when we show you how it works. As a city council service, we have to make sure you are a safe user. If you feel particularly nervous, we will spend longer with you and you may come back for as many training sessions as you like before you take the vehicle out.
Charges*
Electric Scooters / Manual Wheelchairs / Rollators
Pre-Booking advice Tel: 01452 302871
| ELECTRIC SCOOTER | TOTAL FEE |
|---|---|
| ANNUAL MEMBERSHIP | £28.50 |
| MEMBER DAILY CHARGE | £2.70 |
| NON-MEMBER DAILY CHARGE | £8.00 |
| WHEELCHAIR HIRE | TOTAL FEE |
|---|---|
| OVERNIGHT | £8.50 |
| WEEKEND - (FRIDAY-MONDAY) | £20.00 |
| WEEK - (7 DAYS) | £30.00 |
| MONTHLY - (CALENDAR MONTH) | £80.00 |
| LONG TERM PORTABLE SCOOTER HIRE | TOTAL FEE |
|---|---|
| 3 DAYS* | £30.00 |
| WEEKEND (FRIDAY – MONDAY) | £42.00 |
| 7 DAYS (1 WEEK) | £65.00 |
| 14 DAYS (2 WEEKS) | £130.00 |
| ADDITIONAL DAYS | £5.00 |
*Please note, there is a minimum hire period for a scooter of 3 days.
Gloucester Shopmobility runs a VAT exemption scheme for sufferers of chronic illnesses. Please speak to a member of our team when registering with us or hiring our equipment.
Bric-a-brac
We operate a Bric-a-brac shop on site! Why not have a browse when you next visit us, there's lots of bargains to be had!
Radar Keys
We sell official keys for The National Radar Key Scheme which, offers disabled people independent access to over 9,000 locked public toilets around the country with one key. Each key cost £4.95 and are available from us on site.
Donations
We welcome donations of mobility equipment as well as books, clothes and bric-a-brac.
How to find us
Arriving by car
Shopmobility Gloucester, is located in Hampden way carpark, which you can find on your satnav with the postcode GL1 1SX, or follow directions for the city centre via the A430, turn right into Eastgate Street, then Left down Hampden Way and the carpark is on your right. There are 7 disabled parking spaces and blue badge holders can park anywhere in the carpark for up to 3 hours for free.
Arriving by train
If you have difficulty getting to us from the train or bus station, please call us for details on local taxi services who can assist you.
At Gloucester Shopmobility we can, with prior arrangement, deliver our equipment to the train station, please call 01452 302 871 to arrange this at least 24hr before your visit.
To walk simply cross over Station Rd into the Transport Hub, exit the Transport Hub and use the pedestrian crossing to make your way to Clarence Street. Turn left down Clarence Street and continue to Brunswick Road Passing Boots on your right. Shopmobility is located down Jennings Walk opposite Gloucester Museum.
Arriving by Bus
At Gloucester Shopmobility we can, with prior arrangement, deliver our equipment to the Transport Hub, please call 01452 302 871 to arrange this at least 24hr before your visit. To walk simply exit the Transport Hub and use the pedestrian crossing to make your way to Clarence Street. Turn left down Clarence Street and continue to Brunswick Road Passing Boots on your right. Shopmobility is located down Jennings Walk opposite Gloucester Museum.
Contact Details
Gloucester Shopmobility
1 Hampden Way
Gloucester
GL1 1SX
Phone: 01452 302 871
Email: Shopmobility@gloucester.gov.uk
Gloucester Shopmobility is a proud member of Shopmobility.org