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Shopmobility service

We provide battery powered scooters, wheelchairs, battery chairs and rollators to help people who have limited mobility –through permanent or temporary disablement, accident or age – to use all the facilities in the city centre, the Gloucester Quays Designer Outlet Centre and the Docks. We ask that wherever possible you book your vehicle in advance to avoid disappointment. Shopmobility can be used by anybody who has limited mobility.

Our equipment

  • 36 mobility scooters
  • 10 day hire wheelchairs
  • 10 long term hire wheelchairs
  • 3 battery chairs
  • 2 rotators


When you visit us

Every customer needs to register with Shopmobility before being allowed to take out a vehicle, Shopmobility staff will take some personal details including name, address, date of birth, contact number, weight range and type of vehicle required. You will also be required to read fully our terms and conditions and sign to state that you have read and understood them. We also require a form of ID e.g. drivers licence, utility bill or anything which includes your name and address.


You will receive training to use the equipment on loan until both you and the Shopmobility staff are confident you’re in control and happy. We will spend as much time as you need in training and entirely at your own pace. Even if you have used a scooter before, all vehicles are different so please don’t be offended when we show you how it works. As a city council service we have to make sure you are a safe user. If you feel particularly nervous we will spend longer with you and you may come back for as many training sessions as you like before you take the vehicle out.


Annual Membership:

£24.00 per year plus £2.00 per day

Occasional User


Long Term Hire of manual wheelchairs:

Day (24 hrs, or part thereof) £5.00
Weekend (Fri pm - Mon am) £12.00
Week Hire £20.00

1 month



Day (24hrs, or part thereof)





All long term hire equipment requires a £20.00 deposit. The deposit will not be refunded if there is any damage caused during the hire period.

If you would like to help by donating a piece of equipment or with a cash donation, please call in, phone us or talk to a member of staff.

Opening times

Monday to Saturday 9.30am – 5pm

To book a scooter/wheelchair please call 01452 302 871, preferably as far in advance as possible. If calling outside office hours please leave a message on our answerphone. Booking is essential to secure your choice of vehicle due to high demand.

Contact Details

Gloucester Shopmobility

1 Hampden Way



Phone:01452 302 871

Email: Shopmobility@gloucester.gov.uk

Shopmobility Team Leader: Michaela Dick

Visitor Experience Manager: Lucy Chilton

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