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Shopmobility services

To help prevent the spread of Coronavirus (COVID-19) we have taken the decision to temporarily close Shopmobility services for the foreseeable future.

Thank you to our customers for your understanding, please stay safe and take care.

The Gloucester Shopmobility team.

Shopmobility

Shopmobility services

To help prevent the spread of Coronavirus (COVID-19) we have taken the decision to temporarily close Shopmobility services for the foreseeable future.

Thank you to our customers for your understanding, please stay safe and take care.

The Gloucester Shopmobility team

What is Shopmobility Gloucester?

We provide battery powered scooters, wheelchairs, battery chairs and rollators to help people who have limited mobility to use all the facilities in the city centre, the Gloucester Quays Designer Outlet Centre and the Docks. We ask that wherever possible you book your vehicle in advance to avoid disappointment. Shopmobility can be used by anybody who has limited mobility.

Who can use our services?

Anyone who has limited mobility through permanent or temporary disablement, accident or age.

Our equipment

36 mobility scooters
10 day hire wheelchairs
10 long term hire wheelchairs
3 battery chairs
2 rollators

When you visit us

Every customer needs to register with Shopmobility before being allowed to take out a vehicle, Shopmobility staff will take some personal details including name, address, date of birth, contact number, weight range and type of vehicle required. You will also be required to read fully our terms and conditions and sign to state that you have read and understood them. We also require a form of ID e.g. drivers’ licence, utility bill or anything which includes your name and address.

Training

You will receive training to use the equipment on loan until both you and the Shopmobility staff are confident you’re in control and happy. We will spend as much time as you need in training and entirely at your own pace. Even if you have used a scooter before, all vehicles are different so please don’t be offended when we show you how it works. As a city council service we have to make sure you are a safe user. If you feel particularly nervous we will spend longer with you and you may come back for as many training sessions as you like before you take the vehicle out.

Charges

Electric Scooters
Annual Membership: £24.00 per year then £2.00 per hire thereafter.
You can occasionally hire our scooters for £6.00 a day if you wish.

Manual wheelchairs
Day (24 hrs, or part thereof): £5.00
Weekend (Fri pm - Mon am): £12.00
Week Hire: £20.00
1 month: £50.00

Rollators
Day (24hrs, or part thereof): £1.00
Week: £5.00

Gloucester Shopmobility runs a VAT exemption scheme for sufferers of chronic illnesses. Please speak to a member of our team when registering with us or hiring our equipment.

Radar Keys

We sell official keys for The National Radar Key Scheme which, offers disabled people independent access to over 9,000 locked public toilets around the country with one key. Each key cost £4.95 and are available from us on site.

Donations

Gloucester Shopmobility is only able to operate due to the kind generosity of the donations of mobility scooters and equipment and we always welcome further donations. We also accept donations of clothes and items to sell in our Bric-a-brac stall.

How to find us

By car
Shopmobility Gloucester, is located in Hampden way car park, which you can find on your satnav with the postcode GL1 1SX, or follow directions for the city centre via the A430, turn right into Eastgate Street, then left down Hampden Way and the car park is on your right. There are 7 disabled parking spaces and blue badge holders can park anywhere in the car park for up to 3 hours for free.

Arriving by train
At Gloucester Shopmobility we can, with prior arrangement, deliver our equipment to the train station, please call 01452 302 871 to arrange this at least 24hr before your visit. To walk simply cross over Station Rd into the Transport Hub, exit the Transport Hub and use the pedestrian crossing to make your way to Clarence Street. Turn left down Clarence Street and continue to Brunswick Road Passing Boots on your right. Shopmobility is located down Jennings Walk opposite Gloucester Museum.

Arriving by bus
At Gloucester Shopmobility we can, with prior arrangement, deliver our equipment to the Transport Hub, please call 01452 302 871 to arrange this at least 24hr before your visit. To walk simply exit the Transport Hub and use the pedestrian crossing to make your way to Clarence Street. Turn left down Clarence Street and continue to Brunswick Road Passing Boots on your right. Shopmobility is located down Jennings Walk opposite Gloucester Museum.

Opening times
To help prevent the spread of the COVID-19 virus we have taken the decision to temporarily close Shopmobility services for the foreseeable future. Thank you to our customers for your understanding, please stay safe and take care; the Gloucester Shopmobility team.

Contact details

Gloucester Shopmobility
1 Hampden Way
Gloucester
GL1 1SX

Phone: 01452 302 871

Email: Shopmobility@gloucester.gov.uk

Shopmobility Team Leader: Michaela Dick

Visitor Experience Manager: Lucy Chilton

Gloucester Shopmobility is a proud member of the National Federation of Shopmobility United Kingdom

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