Tourist Information Centre
Here at Gloucester Tourist Information Centre, we aim to provide all the information you need with first class customer service. Our multi-award winning staff can provide you with the most up to date information and guidance about places to visit and events happening in the city as well as the surrounding areas of the Cotswolds and Forest of Dean. We also offer a wide selection of souvenirs and publications providing you with fascinating facts about our city and leaving you with a lasting memory of your visit to Gloucester.
In addition, don’t forget to visit the city's destination website City of Gloucester website for information on attractions, accommodation, eating out and what's on in the city of Gloucester.
Accommodation booking service
Gloucester has a range of accommodation options for you to explore and we are confident you will you find something to your taste. Being an official partner with Enjoy England we can book graded accommodation across the city, simply call us on our dedicated booking line on 01452 396 576 where our staff will manage the booking on your behalf and help you to find the perfect place to stay. For more information on accommodation options in Gloucester please contact us or alternatively visit www.thecityofgloucester.co.uk.
Information centre services
Gloucester Tourist Information Centre offers a wide range of services, including:
- National Express and Euroline Bookings
- Stagecoach Bus Passes
- Audio Tours
- Theatre Tokens
- Marchants Coach Tours
- Local theatre tickets including events at Gloucester Cathedral, Kings Theatre, Highnam Court, Firework Displays, Air Shows, charity events and many more
Don’t forget, if you are staging a large scale event in Gloucester the Tourist Information Centre offers a fantastic ticketing service. Contact us for further details.
For more information on what Gloucester Tourist Information has to offer please feel free to download our Gloucester Tourist Information Centre leaflet.
Gloucester is a city which is fully accessible to everyone. The city destination website, www.thecityofgloucester.co.uk, has a host of access information about attractions and accommodation in the city. If you have any accessibility requirements then please call the centre for the most up to date advice. To find out more, please contact the team.
Here at Gloucester Tourist Information Centre we are committed to sustainable tourism. As a result of this, the team have achieved a gold award in the Green Tourism Business Scheme. To find out how we operate as a ‘green team’ please view our Environmental Policy and discover how you can be a responsible visitor by reading our Responsible Visitor Charter. To find out more about how you can make your visit to the city more ‘green’, please contact the team.
Awards and recognition
Staff at Gloucester Tourist Information Centre pride themselves on giving first class customer service and going that extra mile for our customers. Over the years we have attained a variety of regional and national awards, including:
- Finalist in the National Coach Tourism Awards 2015
- Gold Winner in the Visit England Awards for Excellence 2014
- VIC Provider of the Year in the Cotswold Tourism Awards 2014
- Highly Commended Winner in the Enjoy England Excellence Awards for Tourist Information Service of the Year 2013
- Gold Winner in the South West Tourism Awards for Tourist Information Service of the Year 2009-2010, 2010-2011 & 2012-2013
- Silver Winner in the Enjoy England Excellence Awards for Tourist Information Service of the Year 2010-2011
- Silver Winner in the South West Tourism Awards for Tourist Information Service of the Year 2008-2009 & 2011-2012
- Outstanding Achievement Award in the South West Tourism Awards 2010-2011
We have also received various in-house City Council awards, including Top Performing Team, Complete Customer Focus, Strengthening Gloucester’s Economy, Top Performing Authority and Environmental Responsibility.
Here’s what some of our customers had to say about our service:
“The service at the Information Centre was first class. Informative, cheerful and efficient, charming staff”
“Brilliant service with welcoming staff and are always willing to help, lovely smiles”
“I found the service to be excellent. A very kind and thoughtful assistant”
“The service is excellent. Covers a wide spectrum”
The Museum of Gloucester
Phone: 01452 396 572
Fax: 01452 504 273
For up to date real-time information, please follow us:
Monday - Saturday 10am – 5pm
We are also open on ad-hoc Sundays throughout the year during large scale city events as well as Bank Holiday Mondays.
Please note Gloucester Tourist Information Centre does not open on Easter Sundays.