I am Sleeping Rough

Gloucester City Council’s reception area The Gateway will be closed to the public until further notice, to help limit the spread of Covid-19.

We will continue to provide our services as much as possible, so please contact us via email at heretohelp@gloucester.gov.uk or telephone 01452 396396 and choose the option you require for assistance.

If you are unable to use our main telephone number, a Freephone number has been set up for you to call: 0300 303 5050.

We will prioritize urgent requests and ask people to bear with us at this time. We appreciate everyone’s understanding and cooperation.

If you have nowhere to stay overnight, there are some options:

1. Contact the street outreach team, run by P3:

The P3 outreach team will try to find you as soon as possible anywhere in the county, and help you access housing and support options.


2. Go to P3's drop-in Navigator Hub (open Monday-Friday, 10am-5pm)

13 Ladybellegate Street,
Phone: 01452 221 698

P3 will provide advice and assistance to access accommodation and support.


3. Go to the city council at The Gateway (Monday-Friday 9am-2.45pm)

If you are homeless in Gloucester, you can approach the City Council for housing advice and assistance. Roofless persons who are eligible, unintentionally homeless and in priority need will be offered emergency accommodation.

4. Call out of hours council phone numbers

  • Emergency Homelessness Assistance (Mon – Friday 3pm - 5pm) - Phone: 01452 396 538
  • Out of hours Emergency Homelessness Service (weekends and weekdays after 5pm) - Phone: 01452 614 194

If you are eligible, unintentionally homeless and in priority need will be offered emergency accommodation via these phonelines. Find out more information on eligibility on the Homeless page.

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