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Report Poor Housing

Private rented housing conditions

If you rent from the private sector and your home is in poor condition, you should always speak to your landlord first to try to sort out any problems before contacting the council.

If you are unable to reach an agreement you can:

Report private housing conditions online.

Or you can contact Gloucester City Council on 01452 396396 or email heretohelp@gloucester.gov.uk.

The council has a statutory duty to monitor the condition of local private sector housing in Gloucester.

We do this in several ways:

  • Through our officers visiting householders in their homes to diagnose defects.
  • By collecting information on works carried out locally.
  • By periodic large-scale surveys of local properties, such as the housing condition survey.

A private housing condition survey was undertaken in 2011. The information is used to review the council’s approach to the repair, improvement and adaptation of privately rented homes in Gloucester and decide what help to give to householders for certain types of work.

Private Sector House Condition Survey 2011

Overgrown Gardens

Most overgrown gardens are not in a serious enough condition for the Council to be able to take enforcement action to require the owner to tidy it up.

Our fact sheet​ illustrates the types of gardens where we will consider enforcement action.

Alternatively, you could consider speaking politely to your neighbour asking them to tidy it up and perhaps, if they are elderly or disabled, you could offer your assistance to tidy the garden or put them in contact with the following agencies who may be able to help them.

Gloucester City Homes Handylink service:http://www.gch.co.uk/GCHPlus/Handylink.aspx

Mears Safe at Home Handyperson service: www.mearsgroup.co.uk/social-housing/home-improvements/gloucestershire
tel: 0800 0323139 

Age UK: http://www.ageuk.org.uk/home-and-care/help-at-home
tel: 0800 1692081

Care and Repair Gloucester http://www.careandrepairgloucester.co.uk
tel: 01452 331664




However, if after reading our fact sheet you feel the garden is one where enforcement action can be taken, please email Heretohelp@gloucester.gov.uk or telephone 01452 396396 explaining that you have read the fact sheet and you believe that the garden is so overgrown  that the Council will be able to take enforcement action. It would be helpful if you could also provide photographs of the garden.​

Gas Safety

Under the Gas Safety (Installation and Use) Regulations 1998, every landlord must ensure that gas appliances and flues they provide for their tenant to use are maintained in a safe condition.

The Regulations require the landlord to arrange an annual gas safety checkon installations, appliances and flues within the rented accommodation.

Only businesses registered with GAS SAFE REGISTER, formerly CORGI, should be permitted to carry out installation and maintenance of gas appliances.

You should check the contractor is on the GAS SAFE REGISTER, ask to see his card or check online or by calling 0800 408 5500.

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