Assisted Collections

We may be able to provide a free assisted collection service if you need help to take your waste and recycling containers to the pavement because of mobility difficulties or an impairment and there is no one else in your household.

This service is not available to:

  • residents that use communal bin stores 
  • the original person who applied for an assisted collection and is no longer living at the property
  • residents that have restricted access for example caravan parks, narrow or private roads, steps or steep driveways, length of driveway or locked gates.

If you are receiving assisted collections but no longer need the service, you must inform us as soon as possible.


How to apply or cancel an assisted collection

Online is the quickest way to apply or cancel an assisted collection. 

Apply or cancel

Other ways to apply or cancel

Please phone us on 01452 396 396 if you cannot use the online service. 

We may ask for proof of eligibility and we reserve the right to suspend or withdrawn this service at any time although we would notify you if the service was to be withdrawn.

You will need to ensure the collection crew has access to your containers from 7am on the day of collection. If they are unable to gain access, then there will be no further collection until your next scheduled collection day.