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Order bin or refuse sack

Please note that charges now apply for all new and replacement recycling and waste containers. This includes communal bins used by flats. This was agreed at the Council meeting held on 11 February 2026 - agenda, documents and minutes can be found here.

To order a domestic waste bin or refuse sack (where provided), please contact Customer Services on 01452 396396

All domestic replacement refuse bins/ sacks are chargeable:

  • Refuse sack - £5
  • Small bin - £16.50
  • Standard bin - £25
  • Large bin (where authorised) - £55

 

Charges for new build properties

You will need to order a full set of containers and a bin.


A full set includes: 3 recycling boxes and lids, food caddy set, and 1 blue bag plus either a small or standard sized bin:


Full set option                            Price
140L Small bin full set                 £40
240L Standard bin full set           £55


Please contact your developer or agent to find out about your collection point for waste and recycling.

 

Please note that:

Our crews will only collect waste from a Council-issued bin or sack.

Your waste must be contained inside the bin or sack, with the lid closed and no side waste presented. If you present your waste in bags on the street, you may face enforcement action.

If your waste is not collected due to any of the reasons mentioned above, the crew will not return until your next scheduled collection and you will be responsible for disposing of your waste.

 

Reduce the risk of your bin going missing or being damaged

The following hints and tips will reduce the risk of your bin going missing or being damaged:

  • don't leave your bin on the highway/pavement - store it on your property and put it out for collection just before 7am
  • take your bin back onto your property as soon as possible after collection
  • put your house number on your bin
  • don't overfill your bin - if used correctly, your bin will last for a number of years; if you overfill it, and it is too heavy, it is less likely to last

 

Flats / Communal waste collection

If you live in a flat, you probably have communal waste bins (shared facilities with your neighbours) -  please check with your management agent or landlord.

Flats that do not have communal facilities (usually blocks of 6 flats or less) are provided with a 140l bin per flat for their non-recyclable waste.