Report an Abandoned Shopping Trolley

Retailers are responsible for removing their own trolleys from public areas.  

Contact the trolley owner for removal

Most retailers use a trolley collection service, contact Collex or Trolleywise to report an abandoned trolley. 


To report an abandoned ASDA trolley contact Collex by email or phone 0800 0933 350.


Use the Trolleywise online form to report an abandoned trolley from:

  • B&Q
  • Home Bargains 
  • Iceland
  • Lidl
  • Morrisons
  • Tesco
  • Sainsbury's

Other ways to report:

Download the Trolleywise app on Google Play orApple App Store.

What happens next?

Collex or Trolleywise will usually remove the abandoned trolley within 3 days. 

Report an abandoned trolley as a fly-tip

You should only report an abandoned trolley to us if one or more of the following apply:

  • Collex or Trolleywise have not removed the trolley within 3 days of your report
  • items have been fly-tipped in the trolley
  • the trolley is causing a hazard for example, in a watercourse or on a road 
  • the retailer cannot be identified 

How to make a report

Report an abandoned shopping trolley (fly-tip)


Other ways to make a report

If you cannot make a report online, please phone us on 01452 396 396