Skip to content

Report a Missed Collection

If we were unable to collect your bin, container, or sack, we may have left a bin hanger or note to let you know the reason why, for example:

  • not out by 7am on the correct collection day
  • not in the correct collection area (usually kerbside on the edge of your property unless you have an agreed assisted collection)
  • recyclable items not separated correctly 
  • hazardous or dangerous items
  • extra side waste or bags
  • open lid (black or green bin, or black sack)
  • too heavy to be lifted safely
  • unauthorised bins, containers or sacks presented
  • no valid subscription (garden waste collections only)

If our crews have left a bin hanger or note for one of the above reasons, we will not return to collect. You will need to re-present your waste and recycling on your next collection day.

 

If we were unable to collect your bin, container, or sack, we may have left a bin hanger or note to let you know the reason why, for example:

  • not out by 7am on the correct collection day
  • not in the correct collection area (usually kerbside on the edge of your property unless you have an agreed assisted collection)
  • recyclable items not separated correctly 
  • hazardous or dangerous items
  • extra side waste or bags
  • open lid (black or green bin, or black sack)
  • too heavy to be lifted safely
  • unauthorised bins, containers or sacks presented
  • no valid subscription (garden waste collections only)

If our crews have left a bin hanger or note for one of the above reasons, we will not return to collect. You will need to re-present your waste and recycling on your next collection day.

 

Check our latest updates to see if there is a reason why we have not collected your waste or recycling, for example:

  • vehicle breakdown
  • poor weather conditions 

Check our waste and recycling updates

Check our latest updates to see if there is a reason why we have not collected your waste or recycling, for example:

  • vehicle breakdown
  • poor weather conditions 

Check our waste and recycling updates

 

Use this service to report a missed collection for:

  • household waste (black bin or sack)
  • recycling (green recycling boxes, blue sacks and food caddies)
  • communal waste and recycling 
  • garden waste (remember that there are no collections in December and January)

 

What you need to know 

Collections can take place any time between 7am and 4pm from Monday to Friday.

If you normally have a morning collection, but your bin, containers, or sacks have not been collected, please leave them out until 4pm. Our waste contractor may still collect up to 4pm. 

 

When to report a missed collection 

You should only report a missed collection if you put your bin, containers or sacks out by 7am on the correct day, in the correct collection area.

You can only report a missed collection once we have completed your collection round.

Missed collections must be reported by 4pm the next working day. For example, if your scheduled collection is on a Monday you have from 4pm Monday until 4pm Tuesday to report the missed collection.

 

How to report a missed collection

The easiest way to report a missed collection is online. 

Click here to report a missed collection

Please phone us on 01452 396 396 if you cannot use the online service. 

 

What happens next?

We will check whether you presented your bins, containers, or sacks correctly on the right day by 7am in the correct location.

If your bin, containers or sacks were put out correctly, we will return to collect your waste or recycling within 2 working days of the original, scheduled collection date. Please leave your bins, containers, or sacks in your normal collection area. 

If your bin, containers or sacks were not put out correctly, we will not return to collect; we will advise you to re-present your waste and recycling on your next collection day.

 

If you have excess waste that you need to dispose of before your next collection day, you can:

 

What can I do if my bin, containers or sacks are not collected after making a report?

If we have agreed to return, we will aim to collect your missed bin, containers or sacks within 2 working days of your scheduled collection day.  

If your waste or recycling has not been collected by 4pm on the second working day, please complete the online contact us form.

Please phone us on 01452 396 396 if you cannot use this online service.