Homeless or threatened with homelessness
COVID-19 guidance is changing regularly, and we would advise that you keep yourselves up to date with the latest information which is available on gov.uk
It is our duty to help those people who are sleeping rough, are homeless or at risk of becoming homeless.
Every local authority should help homeless people in the same way. The rules are set out in the Homelessness Reduction Act 2017
If you are homeless in Gloucester
Gloucester City Council’s reception area The Gateway will be closed to the public until further notice, to help limit the spread of Covid-19.
We will continue to provide our services as much as possible, so please contact us via email at firstname.lastname@example.org or telephone 01452 396396 and choose the option you require for assistance. If you are unable to use our main telephone number a Freephone number has been set up for you to call: 0300 303 5050.
We will prioritize urgent requests and ask people to bear with us at this time. We appreciate everyone’s understanding and cooperation.
Report a tenancy issue
We are able to provide support with your housing needs for:
- rent arrears
- eviction notice
- property condition
- landlord relationship
- anti-social behaviour
Report a tenancy issue
Tenancy rescue scheme
The Tenancy Rescue and Homelessness Prevention initiative is to prevent people at risk of being made homeless from losing their homes.
You may also seek independent advice from the following organisations:
National Homelessness Advice Service
Local Welfare Reform Fund (Grant Fund)
Phone: 0330 123 5550
Children's social care – assistance for children and young people
Phone : 01452 426 565
Citizens Advice Bureau
Independent advice on housing, debt, welfare benefits and other legal issues.
Phone: 01452 527 202
Gloucester City Council Benefits Service
Advice and assistance to claim housing benefits for rent and council tax.
Phone : 01452 396 483
Emergency out of Hours Team
For emergency out of hours homeless assistance – contact the Emergency Duty Team.
Phone : 01452 614 194
GDASS - Domestic Abuse Support Service
Domestic Abuse Support Service. Free confidential advice, support and information on domestic violence.
Phone : 0845 602 9035
Gloucester Law Centre
Independent advice on housing, welfare benefits, eligibility and other legal issues
Phone : 01452 423 492
This is a scheme that offers emergency overnight accommodation in the homes of volunteer hosts for young single people aged between 16-25.
Phone : 01452 331 330
Housing Related Support
Phone : 0300 365 2002
Head Office Contact details 0300 365 8999 or 01242 228 999
Job Centre Plus
Advice and assistance to claim benefits for living costs.
Phone : 0800 169 0190
Single homeless direct referral hostel – Tel: 08081 786 003
Youth Housing Advice Service Duty Desk
Housing Advice and assistance for young people aged 16-19 and Care Leavers
Phone : 01452 551 276
CGL – Gloucestershire Drug and Alcohol Service
Get free confidential support to manage issues around drugs, alcohol and other substances for adults (including offenders), families, carers and affected others
Phone : 01452 223 014
Royal British Legion
Lifelong support for the Armed Forces community – serving men, women, veterans and their families
Phone: 0808 802 8080