Difficulty Paying Council Tax

I’m having difficulties making payments, who can help me?

There are a number of things we can do to support you with your Council Tax bill.


Change your payments

  • Spread your instalments over the full year or change your monthly payment plan to a weekly payment plan. You can do this through a My Gloucester account , you will need to sign in or sign up.
  • Change the date you pay - you can choose to pay on a date to pay that ties in with when you get paid. Choose from the 1st, 15th, 22nd & 28th of the month if you pay by direct debit. Setup a direct debit through a My Gloucester account , you will need to sign up or sign in.


Discounts, exemptions and disabled reduction

Council Tax does not apply to some properties and in some cases a discount or reduction can be awarded. Check to see the types of discounts or exemptions that you may be eligible for.


Low income - check if you can receive a reduction or benefit

You can apply for Council Tax Support with the council if you are on a low income. This discount is means-tested, this means we look at the household income and any savings you have, and the people living in your home.

Check to see what other benefits you could be entitled to using the Gov.uk benefits calculator


Cost of Living

Many households are currently struggling with rising living costs. See what other help and support is available at Cost of Living


Debt advice

If you are having a problem with debt, you can find free impartial help through the government-backed MoneyHelper service.

Local organisations that can offer advice:

Citizens Advice Bureau – Gloucester
Gloucester Law Centre
GL Communities


What if I don’t pay?

Council Tax is due on 1st April each year, but payments are spread over the year to make it easier to pay.

This is the legal process we follow if you don’t pay your Council Tax.

Council Tax is a priority debt, so if you’re struggling to pay you should contact us as soon as possible.