Complaints, compliments and comments
You can leave a comment, give us a compliment or make a complaint to help us improve our services.
How to report a problem
You can report a problem with a specific service. For example, fly-tipping or a missed bin collection.
This is different to making a complaint and will help us resolve the issue faster.
Read about how to:
- report an issue in a street, park or open space for example, fly-tipping, littering or dog fouling.
- report a missed bin collection
If you want to report a problem about another service contact us by using our online form or phone 01452 396 396 or
How to make an appeal
Read about how to:
- appeal a benefits decision
- appeal a planning decision
- appeal a parking fine (penalty charge notice)
- appeal an environmental crime penalty charge notice (for fly-tipping or other offences)
Give anonymous feedback
Get in touch using our online feedback form, it only takes 2 minutes to fill in and don't worry all responses are anonymous.
We read all your comments but don't reply.
Send us a compliment or comment
Send us a compliment if you’ve had a good experience with our services or want to tell us how we could improve.
We read all your compliments and comments but don't usually reply.
Post: Gloucester City Council, PO Box 2017, Pershore, WR10 9BJ
Make a complaint
If you are not satisfied with the service you receive from us, you can make a formal complaint.
After acknowledging your complaint, we may take up to 10 working days to respond.
Useful information
Unacceptable Customer Behaviour policy that deals with persistent or vexatious complaints.