​​​​Complaints, compliments and comments

You can leave a comment, give us a compliment or make a complaint to help us improve our services.

How to report a problem

You can report a problem with a specific service. For example, fly-tipping or a missed bin collection.

This is different to making a complaint and will help us resolve the issue faster.

Read about how to:

If you want to report a problem about another service contact us by phone 01452 396 396 or email: heretohelp@gloucester.gov.uk

How to make an appeal 

Read about how to:

Give anonymous feedback

Get in touch using our online feedback form, it only takes 2 minutes to fill in and don't worry all responses are anonymous.

Give feedback

We read all your comments but don't reply. 

Send us a compliment or comment

Send us a compliment if you’ve had a good experience with our services or want to tell us how we could improve.

We read all your compliments and comments but don't usually reply. 

Email: heretohelp@gloucester.gov.uk

Post: Gloucester City Council, PO Box 2017, Pershore, WR10 9BJ

Make a complaint

If you are not satisfied with the service you receive from us, you can make a formal complaint.

After acknowledging your complaint, we may take up to 10 working days to respond.

Make a complaint 

Useful information

How we handle your complaints: the process

Unacceptable Customer Behaviour policy that deals with persistent or vexatious complaints.